EK
Edlin K

1 reviews | Active since Aug 2021

25 Aug 2021, 04:46

COVID BILLS: Please pay from PMB or annual savings

Hi , *** Complaint still not sorted out. I need someone that can make a call. A competent person.Please urgently refer me to the CEO to make a call please . Im totally frustrated, stressed and getting even more ill day by day as my bills are just piling up. This is a pandemic and all my bills are taken out from savings . I was tested positive for covid on the 17 July 2021 and I am still struggling to recover . I have long covid syndrome. Marilyn Herron has been assisting me and she has been very helpful however im running out of time and becoming even more sick day by day as she is in training and her responses are now negative and she is no longer able to assist me. Get someone new to assist ASAP 1. I need all Dr Hansraj consultations to please be placed under pmb or annual . It seems the ICD 10 is incorrect. Maybe the doctor is submitting incorrectly. She is my consulting doctor and assisting Me with my recovery however my benefit is now exhausted . I have more appointments coming and my consultations are now exhausted as my doctor Is using the wrong Icd code. I will end up dying should I not get the needed help. I need by gp benefits back and I need to advise the doctor to use to correct icd 10 as its long term covid so that pmb and overall limit can be used

2. Attached is the physiotherapy letter. Can the physio consultation be placed under pmb or annual limit . Must a certain icd 10 code be used . Please advise . I have made no appointment yet as the doctors are using the incorrect icd. I need direction..i need approval and advice on what icd 10 code to be used to be placed on pmb or overall. It's for covid after all.

3. I need to make an appointment with the physician . Can the physician consultation be placed under pmb or annual limit . Must a certain icd 10 code be used . Please advise. As im fighting a losing battle as the doctors are using incorrect icd codes and exhausting the medical aid.i need approval and advice on what icd 10 code to be used to be placed on overall or pmb as the doctors are submitting incorrectly

4. I have purchased appliances as I had covid pneumonia as per the report from the doctor at sunninghill which was submitted to bonitas . I would not be able to get a referral now as it's a bit late now however discovery gives their covid positive patients oximeters for free. Why should I have have to apply for the necessary appliances needed in my sick state. I lost the slip for the steamer and the humidifier due to my condition so I will forget that.i did sent through the slip for humidifier, thermometer and the oximeter but that needs doctor approval for a sick covid patient. Come on guys. I had to use take a lot as I was bed ridden and clicks and dischem had no available cheaply priced items or all out of stock.

5. I sent in slips for medication purchased at dischem. The levy items can be left out and the other meds looked into under pmb . This is a pandemic totalling R 821.41 5. I also made an upfront payment for R 1200 at midstream hospital as I was terribly ill.

Can you please review as my recovery is depending on all this treatment I need to get . Please help me . Im fighting for my life but all my gp savings is depleted and I can not recover without the needed help . I'm trying hold onto to the last R3000 day to day I have should anything further come up . I need my gp savings to be reinstated and covid to be placed under pmb and overall. I still have a long way to recovery

Please help me

Edlin ***

***

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Aug 2021, 06:34
Official
Hello  Edlin K 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

The Bonitas Team