Hellopeter
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HM
Hlengiwe M

1 reviews | Active since Jan 2018

02 Dec 2020, 17:31

Contribution relief

I have been a loyal member of this medical aid since 2012. I completed a form to apply for a contribution relief for a month of December but they deducted. I am very disappointed at their service.

0
Replies (6)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Dec 2020, 20:58
Official
Hello Hlengiwe M,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 

Kindly reply privately with the membership number  in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,
Bonitas Team

Best regards,

HM
Hlengiwe M's update03 Dec 2020, 07:12
Reviewer Update
My medical aid number is ***.
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Dec 2020, 10:45
Official
Hello Hlengiwe M,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.              

We appreciate your patience while we are resolving this query for you. Regards,
 
Bonitas Team 

Best regards,

Bonitas Medical Fund
Bonitas Medical Fund's reply04 Dec 2020, 08:11
Official
Hello Hlengiwe M,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Best regards,

HM
Hlengiwe M's update04 Dec 2020, 08:30
Reviewer Update
Dear Bonitas. 

Thank you for your response 

How was this matter resolved? because I did not receive any communication from your offices regarding the status of my application ever since I have submitted my request?.
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Dec 2020, 12:32
Official
Hello Hlengiwe M,
 
Please be advised that feedback has been sent on 23/11/2020 and on 04/12/2020: Dear Miss HP Mlambo,
 
 With reference to your Hellopeter enquiry, please be advised that you are not on the savings options, therefore does not qualify for the contribution relief. 
 
 The following are the requirements to apply for a contribution relief:
 
 Members who have accumulated savings balances (excluding current) that exceed 3 months¿ contributions can use that balance to fund 1 month contribution. 
 Members who have accumulated savings balances (excluding current) that exceed 6 months¿ contributions can use that balance to fund 2 months¿ contributions. 
 Members who have accumulated savings balances (excluding current) that exceed 12 months¿ contributions can use that balance to fund 3 months¿ contributions.
 
 We value our members and sincerely apologise for any inconvenience caused to you.
 
 Should you require any further information, please contact us on ***or email us at *** 
 
 Register on the Member Zone and manage your medical aid with ease:
 
 Visit www.bonitas.co.za to register on the Member Zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week.
 
 Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***.
 
 Regards,
 
 Bonitas Medical Fund 

Best regards,