TM
Tshepo M
1 reviews | Active since Feb 2021
15 Feb 2021, 10:48
Contribution refund
I am not happy with credit control department. On the 1st of February 2021 my employer sent a request to refund premium/contribution to my bank account. I was told it will take UP TO 7 working days. 7 days has long passed and no feedback. When i called Bonitas on the 10th of February 2021 and i was told the request does not show on their "notes". After many emails i sent, a reply came on the 11th of February 2021 saying the request has been sent on the 10th and has been sent to "cash desk department"(sic) for approval and refund will be 3-5 working days. Date today is the 15th of February 2021. Who made the refund request? Because my employer made the request on the 1st of February 2021. 7 working days has long passed and you are claiming the request was done on the 10th of February 2021 and has been sent for "approval".
-Employer sends request to scheme -7 working days later it's received by finance department then sent to "cash desk" department for "approval" -3-5 working days it's sent to member?
Is that what you are saying and confirming.
Please refund or send me alternative channels for complaints
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
15 Feb 2021, 13:09Tshepo M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply15 Feb 2021, 13:09
Official
Tshepo M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Best regards,
TM
Tshepo M's updateReviewer Update
15 Feb 2021, 15:16Since it's moved to "investigation",is the turnaround time 3-4 working days? On top of the 3-5 working days from the "cash desk" department. I still don't know what's a cash desk department. I will wait for your reply/feedback
TM
Tshepo M's update15 Feb 2021, 15:16
Reviewer Update
Since it's moved to "investigation",is the turnaround time 3-4 working days? On top of the 3-5 working days from the "cash desk" department. I still don't know what's a cash desk department. I will wait for your reply/feedback
Bonitas Medical Fund's replyOfficial
17 Feb 2021, 12:33Hello Tshepo M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply17 Feb 2021, 12:33
Official
Hello Tshepo M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,