CONTRIBUTION PROBLEM

Good Day

This is Dikeledi Sebola (daughter that handles all related queries for Desia Tsema Sebola, membership nubmber: ***, ). My mother moved from Standard plan to comprehensive in the month of June due to medication. As mentioned above, I handle all her medical issues and payments, but recently we have been receiving made service from Bonitas team. First on the 28th June (Check your records, I was sent an outstanding amount of R1033.39 that was in arrears, which I called in and was told it is due to the move from one plane to another). And beginnig of July, two amounts were deducted R5559 and R2600 from her account, which I called Bonitas again and they mentioned it is outstanding amount debt that included the R1033.39. Now I just received a call from my mother stating that Bonitas has deducted R6900 and R2600. I am fully aware with the R6900 amount but what is the R2600 again for? NO FORM OF COMMUNICATIO WAS SENT TO MY EMAIL ADDRESS REGARDING OUTSTANDING AMOUNT. Called in again to asked and was placed on hold for a very long time and was told again outstanding debt. But WHY is this not communicated properly like the last time in regards to the R1033.39. Can someone in your account departments contact me with proper information because this back and forth is starting to irritate me. Contact myself on *** (Dikeledi Sebola)

Regards, Dikeledi