Contravention of POPIA act and charging me for service that Bonitas should have covered

I was admitted to the hospital at the beginning of May 2024 and almost two months later, I received a letter from PathCare indicating that I need to pay at least 10% of my hospital bill and one of the line items that I am being charged for is my previous medical aid (that has nothing to do with my recent hospital admission. You need to elaborate why my previous medical aid is a line item that is being charged and why I am being charged at all).

I have informed PathCare to send the statement to you, which should have been done two months ago and resolved and paid up. Unfortunately, your lackluster attitude and service has resorted to me rating you a one-star...again. Since my other complaint is being politely ignored.

In addition, one of your consultants have been in contravention of the POPIA act, which I take seriously and I am sure that the Ombudsman would too. Bonitas emailed me "confirmation of my conversation" between myself and one of your consultants. I did not and have never had a conversation with your consultants via the app. I have tried in the past but your app has failed me numerous times. The confirmation letter has my personal details but the conversation was with one of your other clients. Their name is indicated in the confirmation of conversation and what they are requesting.

I suggest that you treat this with the urgency that it requires.