K
Kgothatso
1 reviews | Active since Jun 2022
25 Apr 2025, 19:55
Contraceptives
I have been receiving contraceptives via Boncap since 2024 and now suddenly Bonitas says they only cover oral contraceptives, what is the point of having this benefit if the company is going to choose what they want us to use. Meanwhile the "how to" brochure for 2025 says they cover other contraceptives as well on all bonitas options. The change has been implemented without concern or communication and that so unprofessional.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
29 Apr 2025, 08:31Hello Kgothatso K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply29 Apr 2025, 08:31
Official
Hello Kgothatso K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Best regards,
K
Kgothatso's updateReviewer Update
29 Apr 2025, 08:47The membership number is ***.
K
Kgothatso's update29 Apr 2025, 08:47
Reviewer Update
The membership number is ***.
Bonitas Medical Fund's replyOfficial
29 Apr 2025, 09:03Hello Kgothatso K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply29 Apr 2025, 09:03
Official
Hello Kgothatso K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
05 May 2025, 13:04Hello Kgothatso K Thank you for submitting a comment to us through hellopeter. We hereby confirm that BonCap department has contacted you and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Best regards,
Bonitas Medical Fund's reply05 May 2025, 13:04
Official
Hello Kgothatso K Thank you for submitting a comment to us through hellopeter. We hereby confirm that BonCap department has contacted you and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Best regards,