Continuous Disappointment

I must address the ongoing issues that have caused significant inconvenience and financial strain.

Firstly, Bonitas' failure to process my payments, despite them being correctly actioned from your financial side via debit order, has been unacceptable. Furthermore, the failure to implement my new plan for 2025—despite it being submitted on time—resulted in an unauthorized debit from my account. I had to reverse that debit order and promptly paid the correct amount in two installments for the new plan. Unfortunately, Bonitas again failed to recognize these payments, as evidenced by my bank statements, which I submitted to your team.

Additionally, in February, Bonitas attempted to debit my account twice, leading to an embarrassing situation at my bank due to insufficient funds, which incurred penalty fees.

Having been a loyal customer for over ten years, I find it extremely disappointing that I am now facing these issues at the start of a new year, especially after a decade of effort to maintain a good relationship. This experience has left me frustrated and questioning the competency of your staff. It is crucial that your team is either properly trained or replaced to ensure that this does not happen again.

As a result of these errors, I have incurred a cost of over R700 for my wife’s medication. I expect reimbur*****t for this expense, as it was directly caused by Bonitas’ failure to uphold our agreement.

I cannot allow this matter to go unresolved. I have upheld my part of the agreement, but Bonitas has not.

Thank you for your attention to this matter. I look forward to your prompt resolution.

Regards, Gert Pieterse