Continued from last reviews: Doctor still hasn't been paid due to incompetency of the consultants who process and NO updated tax certificate received yet!

<p> </p> <p>Re: Closure of Query [MI ********** 32]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Thu 07-27, 04:13 PM<br ********** ********** ********** ********** ********** />+2 more<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />4 attachments (2 MB) Download all Save all to OneDrive - Personal<br /> <br />Kindly, for the millionth flipping time, which I've said so many people ines before, look at the attachments.... and stop geberating the same bull**** excuses and PAY THE DOCTOR!!!you are regurgitating the same excuse!!! I know how you people do this dance and how you have been trained to answer clients! EVERY ****** DEPARTMENT HAS COPIES OF THESE EMAILS NOW!!! CAN SOMEONE FINALLY ESCALATE THIS **** AND FINALLY READ MORE THE HELLOPETER COMPLAINTS!!!!!!!!</p> <p><br />And someone from higher up had better respond via writing, not ****ing phone me during a provincial/regional workshop. I learnt from early on with your company that, by law, I need answers and these excuses in writing, so I have my evidence in order against you. </p> <p><br />Pay for my ****ing pap-smear. JEEEEEEEZ! ENOUGH NOW!</p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Thursday, July 27, 2017 2:07:36 PM<br ********** />Subject: Closure of Query [MI ********** 32] <br /> Dear Miss Taryn Mariana Drazek, </p> <p>Member Number : ********** 3366 <br />Query Number : 260717Q8S4L8 <br />Query Type : RECONCILLIATIONS </p> <p>We acknowledge receipt of your email dated 26th of July 2017.</p> <p>Please accept our apologies for any delay in responding to your query.</p> <p>Please be advised that your claim dated 13/02/2017 from Dr Mjoli charged amount of R883.80 has been captured on the 21/02/2017 and unfortunately the benefit were depleted due to other claims processed and paid from available day to day benefit. </p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know? </p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas. </p> <p>Best Wishes,</p> <p>Raymond Mbonyana </p> <p> </p> <p> </p> <p> </p> <p>Re: 040817Q96WZW - THIS MATTER IS TURNING DISGUSTING NOW!!! PAY DOCTOR MJOLI!!!!!!!!!!! Taryn Mariana Drazek, Member Number : ********** 3366 - ********** 3366 [MI ********** 67]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Yesterday, 02:40 PM<br ********** <p> <br /> <br /> <br />Read the entire complaint! All was submitted during the period when I had funds in my day to day benefits. I'm allowed 1 gynaecologist visit per year without a specialust referral, and some idiot in your company processed it as as needing a specialist referral and it was rejected! Obviously if you try reprocess it when I know theres no funds left in my day to day benefits months after, it will reject the claim. Find the idiot/idiots who made the initial ***** up with the claim and make them pay! YOU OWE THE DOCTOR. NOT ME!!! Ally evidence is in order to present to higher authorities. You guys *****ed up with the processing and went against your own scheme rules. Neither the doctor nor I are at fault! Pay her!</p> <p> </p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p> </p> <p>Taryn Drazek</p> <p><br />(unavailable telephonically daily from 07:00-15:00)</p> <p> </p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Sunday, August 6, 2017 2:34:11 PM<br ********** />Subject: 040817Q96WZW - THIS MATTER IS TURNING DISGUSTING NOW!!! PAY DOCTOR MJOLI!!!!!!!!!!! Taryn Mariana Drazek, Member Number : ********** 3366 - ********** 3366 [MI ********** 67] <br /> Dear Miss TM DRAZEK,</p> <p>Thank you for the email dated 26.07.2017.</p> <p>Your claim for Mjoli, practice number ********** , dated 13.02.2017 for an amount of R 883.80 has been processed and not paid due to benefit limits and/or savings have been used up. Claims initially rejected for no specialist referral and after it was created benefits were depleted.</p> <p>The other claim attached is very unclear, we need a clear account. </p> <p>Should you require any further information, please contact customer services on ***or email us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know? </p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Regards,</p> <p>Solakhe Nobamba.</p> <p> </p> <p> </p> <p>Still the same **** NO SUCH Closure of Query [MI ********** 12]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Today, 09:33 AM<br ********** ********** ********** ********** />+3 more<br /> <br /> <br /> </p> <p> </p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br />From: Taryn Mariana ********** />Sent: Monday, August 7, 2017 9:32:01 AM<br ********** />Subject: Re: Closure of Query [MI ********** 12] <br />Obviously if you try reprocess it when I know theres no funds left in my day to day benefits months after, it will reject the claim. Find the idiot/idiots who made the initial ***** up with the claim and make them pay! YOU OWE THE DOCTOR. NOT ME!!! Ally evidence is in order to present to higher authorities. You guys *****ed up with the processing and went against your own scheme rules. Neither the doctor nor I are at fault! Pay her!</p> <p> </p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p> </p> <p>Taryn Drazek</p> <p> </p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p> </p> <p> </p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Monday, August 7, 2017 12:28:08 AM<br ********** />Subject: Closure of Query [MI ********** 12] <br /> Dear Miss Taryn Mariana Drazek, </p> <p>Member Number : ********** 3366 <br />Query Number : 250717Q762NN <br />Query Type : E-MAIL </p> <p>We refer to your email dated 25/07/2017 and apologise for not replying sooner.</p> <p>Please be advised that claim for Dr Mjoli, practice number ********** dated 13/02/2017 charged amount R883.80 has been rejected as benefit limits and/or savings have been used up. </p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know? </p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas. </p> <p>Best Wishes,</p> <p>Ncumisa Zandamela </p> <p> </p> <p>Re: Closure of Query [MI ********** 12]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Today, 09:32 AM<br ********** <p> <br /> <br /> <br />You forwarded this message on 2017-08-07 09:33 AM<br /> <br />Obviously if you try reprocess it when I know theres no funds left in my day to day benefits months after, it will reject the claim. Find the idiot/idiots who made the initial ***** up with the claim and make them pay! YOU OWE THE DOCTOR. NOT ME!!! Ally evidence is in order to present to higher authorities. You guys *****ed up with the processing and went against your own scheme rules. Neither the doctor nor I are at fault! Pay her!</p> <p> </p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p> </p> <p>Taryn Drazek</p> <p> </p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p> </p> <p> </p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Monday, August 7, 2017 12:28:08 AM<br ********** />Subject: Closure of Query [MI ********** 12] <br /> Dear Miss Taryn Mariana Drazek, </p> <p>Member Number : ********** 3366 <br />Query Number : 250717Q762NN <br />Query Type : E-MAIL </p> <p>We refer to your email dated 25/07/2017 and apologise for not replying sooner.</p> <p>Please be advised that claim for Dr Mjoli, practice number ********** dated 13/02/2017 charged amount R883.80 has been rejected as benefit limits and/or savings have been used up. </p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know? </p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas. </p> <p>Best Wishes,</p> <p>Ncumisa Zandamela </p> <p> </p> <p>CORRECTED TAX CERTIFICATE REQUESTED FROM JUNE: ATT: Annita MatshobaRe: 220717QDWX47 - Re: 200717QDV6Z6 - ********** 3366 [MI ********** 89]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Fri 08-04, 07:42 PM<br ********** ********** ********** ********** />+1 more<br /> <br /> <br /> <br /> <br /> <br />ACCUMULATION TO THRESHOLD 2 ********** TAX YEAR.pdf17 MB<br /> <br /> <br />2 attachments (21 MB) Download all Save all to OneDrive - Personal<br /> <br />STILL NO REPLY - NO CORRECTED TAX CERTIFICATE WITH ADDED SUBMITTED CLAIMS FROM HILLCREST PHARMACY, DISCHEM ETC.</p> <p> </p> <p><br />RESPOND FINALLY PLEASE.</p> <p> </p> <p><br />T.M.DRAZEK</p> <p> </p> <p><br />From: Taryn Mariana ********** />Sent: 24 July 2017 06:55 PM<br ********** ********** ********** ********** ********** />Subject: ATT: Annita Matshoba Re: 220717QDWX47 - Re: 200717QDV6Z6 - ********** 3366 [MI ********** 89] <br />Please see attachments re: previous correspondence.</p> <p><br />Please can you also assist as to when to expect my corrected tax certificate, especially regarding several emails regarding my change of address, which I had notified the medical aid about a while ago. I've already had to respond in an unsavoury way to a rude consultant (all proof and evidence on request). *** Or YY8 (please see attached photo regarding this as I can't read the writing well). </p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Monday, July 24, 2017 3:58:41 PM<br ********** />Subject: 220717QDWX47 - Re: 200717QDV6Z6 - ********** 3366 [MI ********** 89] <br /> Dear Taryn Drazek,</p> <p>Thank you for your e-mail dated 22/07/2017.</p> <p>With reference to query number 220717qdwx47. </p> <p>We apologise for the previous correspondence sent.</p> <p>Please send us the attachment in order to assist you further as the email we have received does not have the attachment. </p> <p>As per query number 200717qdv6z6 the total claims amount that the scheme did not cover amounts to r16 356.52</p> <p>Please note that not all claims accumulate for tax purposes. if you have a specific claim that you want to enquire, you can send us the practice number and service date for further assistance.</p> <p>Should you require any further information, please contact customer services on ********** or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from bonitas.</p> <p>Kind regards,</p> <p>Annita Matshoba</p> <p> </p> <p>ADDITIONAL RESPONSE WITH REPLY TO YOUR Re: Closure of Query [MI ********** 08]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Wed 07-26, 04:14 PM<br ********** ********** ********** ********** />+4 more<br /> <br /> <br /> <br />Read the entire complaint! All was submitted during the period when I had funds in my day to day benefits. I'm allowed 1 gynaecologist visit per year without a specialust referral, and some idiot in your company processed it as as needing a specialist referral and it was rejected! Obviously if you try reprocess it when I know theres no funds left in my day to day benefits months after, it will reject the claim. Find the idiot/idiots who made the initial ***** up with the claim and make them pay! YOU OWE THE DOCTOR. NOT ME!!! Ally evidence is in order to present to higher authorities. You guys *****ed up with the processing and went against your own scheme rules. Neither the doctor nor I are at fault! Pay her!</p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br />From: Taryn Mariana ********** />Sent: Wednesday, July 26, 2017 4:04:06 PM<br ********** ********** ********** ********** ********** ********** ********** />Subject: REPLY TO YOUR Re: Closure of Query [MI ********** 08] <br />On the date that the Dr rooms submitted the claim, there was still funds available in the day to day benefits. In my previous emails I illustrated this even underlining in colour. And I'm allowed one visit per year to the gynaecologist. Investigate this before regurgitating previously used excuses and bull****. I will take this to court if you want and lay charges against your company and I will sue your company for my lost time and stress of this ****!!sort this out before I make this very ugly for you all and prove your false advertising! Use my previous communication with the useless people handling this matter to investigate my claims, for Goodness sake! I cant pay you, do your jobs for you and still have to pay for a ****ing pap smear while you all run circles around bull**** excuses which are contradictory.</p> <p> </p> <p>this issue of what was processed when and how is soley your company's fault. The doctor processed the claim when I still had benefits. I didn't need a specialist letter, as stated several billion times before. The "glitch" is your systems problem. SUDDENLY using a new excuse about the fact that SUDDENLY it will only be paid if it's maternity related is utter ******* and a feeble excuse. After 2/3months of this nonsense, how do you suddenly find this as an excuse? I constantly have quoted your own words and e-mails, with pictures and my own highliting to show you that your are contradicting yourselves, and at the end of the day, it all reverts back to the fact that both the doctor and I both did our part, there were funds in my day-to-day benefits at that time, and the fact that your company processed this claim and rejected it on the basis of "needing a specialist refererral" is NOT MY NOR THE DOCTORS fault. </p> <p><br /> </p> <p><br />AGAIN I state, pay the doctor! Never has the excuse of "maternity related" **** been used in all these months. A gynaecological visit for a pap-smear and check up ONCE per anum is allowed. it is stated so. WITHOUT a referral letter.</p> <p><br /> </p> <p><br />EVERYTHING I submit, everything that happens where I have to even go to an emergency room, is a hassle to process IF you ever even process the claims. I basically have been paying nearly everything since February! </p> <p> </p> <p> </p> <p>https://www.hellopeter.com/bonitas/reviews/very-angry-constant-uphill-battle-for-payments-and-refunds- **********</p> <p> </p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Wednesday, July 26, 2017 10:41:32 AM<br ********** />Subject: Closure of Query [MI ********** 08] <br /> Dear Miss Taryn Mariana Drazek, </p> <p>Member Number : ********** 3366 <br />Query Number : 250717Q7B9NL <br />Query Type : PROCESSED CLAIMS-LIMITS REACHED </p> <p>Thank you for your e-mail dated 25/07/2017.</p> <p>Kindly note that the claim dated 13/02/2017 for Mjoli for ********** for beneficiary, Taryn Mariana for R883.80 was received and not paid as Benefit limits and/or savings have been used up. Please note that specialist consultation is paid from our available day to day benefit.</p> <p>As at this date of this email your day to day benefit has been depleted. </p> <p>Claims will be paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference. </p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know? </p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas. </p> <p>Best Wishes,</p> <p>Annita Matshoba </p> <p> </p> <p> </p> <p>Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Sat 07-22, 11:32 AM<br ********** ********** ********** ********** ********** <p> <br /> <br /> <br /> <br /> <br />From: Taryn Mariana ********** />Sent: Saturday, July 22, 2017 11:31:29 AM<br ********** />Subject: Re: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66] <br />I spoke to Sondria and Tee at your walk in centre in Florida on Monday and they stated that everything that I've paid out of my pocket including items that would normally come out of my day to day benefits, that of o.t.c. medication etc, is to be sent to Bonitas and added to the accumulation of my threshold.</p> <p><br />Now how come I firstly have to find out such things after I get so ****ed off with your company that I reschedule clients, use my own petrol and drive 50+ minutes from Springs, with my disabled mother to sort out her own issues witg your company, they give me the best advice and resolutions...and now suddenly, via email, you guys always find a way to deny or make some story up? Or excuses?</p> <p><br />So, every time I want resolution and assistance, I have to drive through to Florida, I'm gathering?</p> <p><br />Kindly act like your adverts and communicate internally to learn something from your staff.at the walk-in centre. Or I again must put all of this on hellopeter and make a whole ugly thing about this?</p> <p><br />Sondria and Tee were the individuals who stalled me in taking further action against your company. I don't like being treated badly, underestimated and gas-lighted by making it seem like I am creating this out of thin air...</p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Saturday, July 22, 2017 11:05:22 AM<br ********** />Subject: 200717QDV6Z6 - RESPOND PLEASE! MEMBER NUMBER: ********** 6 T.M. DRAZEK. ACCUMULATION TO THRESHOLD AND TAX CERTIFICATE TO BE RECALCULATED ACCORDING TO ATTACHED CASH - ********** 3366 [MI ********** 66] <br /> Dear Taryn Drazek,</p> <p>Thank you for your e-mail dated 20/07/2017.</p> <p>With reference to query number 200717QDV6Z6. </p> <p>Kindly be advised that the total claims amount that the scheme did not cover amounts to R16 356.52. Please find the attached claims report for further assistance.</p> <p>Please note that not all claims accumulate for tax purposes. If you have a specific claim that you want to enquire, you can send us the practice number and service date for further assistance. </p> <p>Should you require any further information, please contact Customer services on ********** or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Kind regards,</p> <p>Annita Matshoba</p> <p> </p> <p>RESPONSE TO BAD ATTITUDE Re: Closure of Query [MI ********** 17]<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Mon 07-17, 08:51 AM<br ********** ********** ********** ********** ********** <p> <br /> <br /> </p> <p> </p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br />From: Taryn Mariana ********** />Sent: Thursday, July 13, 2017 4:08:14 PM<br ********** />Subject: Re: Closure of Query [MI ********** 17] <br />Dear Hloniphile Madlopha,</p> <p><br />If you want me to.sit and page through my records and e-mails I can show you proof. But theb you will also be wasting my time and energy. </p> <p><br />Please change your attitude and handle a ****ed off client better, or apply for training to improve your performance. Here's a tip for client services, free of charge where I charge R450 an hour actually... never underestimate your clients and their knowledge. Also, never underestimate their abilities, ability to keep avidence and who they may or may not know.</p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p><br />Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> <br ********** ********** />Sent: Thursday, July 13, 2017 3:15:54 PM<br ********** />Subject: Closure of Query [MI ********** 17] <br /> Dear Miss Taryn Mariana Drazek, </p> <p>Member Number : ********** 3366 <br />Query Number : 120717QDDN93 <br />Query Type : MAINTENANCE-PRINCIPLE MEMBER DETAILS CHANGE </p> <p>Thank you for your email dated 12/07/2017.</p> <p>With reference to your query number: 120717QDDN93.</p> <p>As per our records the address that we were requested to update was as per reference 060216QLYDV6, you asked Bonitas to change to:</p> <p>41 SUNSET BOULEVARD<br />CIVIN STREET<br />SONNEVELD<br />BRAKPAN<br />1541</p> <p><br />The below postal address has been updated recently as per reference on the 09/06/2017 and this was after the Tax certificates were finalised.</p> <p>35 HILLS ROAD<br />SELECTION PARK<br />SPRINGS<br />1559</p> <p>We have sent your query to our I.T. department in order for the 2017 Tax certificate address to be changed. </p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know? </p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas. </p> <p>Best Wishes,</p> <p>Hloniphile Madlopha </p> <p> </p> <p> </p> <p>T. M. DRAZEK matter: PAY DOCTOR MJOLI NOW!!! INCLUDING hellopeter.com complaint<br /> <br />TM<br />Taryn Mariana<br /> <br /> <br /> <br /> Reply|<br />Thu 07-13, 01:59 PM<br ********** ********** ********** ********** <p> <br /> <br /> <br /> </p> <p>The matter has not been resolved, a representative has been trying to phone me from unidentified numbers apparently whilr I'm working 2 jobs. I will be driving through to head office on Friday with all my evidence, that I will be printing today to fight this and prove your company wrong in.black.and white. And I will be taking this much further.</p> <p><br /> </p> <p>I will be coming on Moday, with my mother who will be fighting with you about why my fathers specialist's visit (for his chronic illness) hasn't been paid... this issue of what was processed when and how is soley your company's fault. The doctor processed the claim when I still had benefits. I didn't need a specialist letter, as stated several billion times before. The "glitch" is your systems problem. SUDDENLY using a new excuse about the fact that SUDDENLY it will only be paid if it's maternity related is utter ******* and a feeble excuse. After 2/3months of this nonsense, how do you suddenly find this as an excuse? I constantly have quoted your own words and e-mails, with pictures and my own highliting to show you that your are contradicting yourselves, and at the end of the day, it all reverts back to the fact that both the doctor and I both did our part, there were funds in my day-to-day benefits at that time, and the fact that your company processed this claim and rejected it on the basis of "needing a specialist refererral" is NOT MY NOR THE DOCTORS fault. </p> <p> </p> <p>AGAIN I state, pay the doctor! Never has the excuse of "maternity related" **** been used in all these months. A gynaecological visit for a pap-smear and check up ONCE per anum is allowed. it is stated so. WITHOUT a referral letter.</p> <p> </p> <p>EVERYTHING I submit, everything that happens where I have to even go to an emergency room, is a hassle to process IF you ever even process the claims. I basically have been paying nearly everything since February! </p> <p>My Monday visit with my file of evidence, will be unfortunately your last chance to ACTUALLY resolve this issue sensibly, as your company has wasted so much of my valuable time and energy, further worsening my stress and anxiety levels, which in turn, will inevitably prove to lead to more doctor's and psychological visits. I though you were supposed to HELP people who pay your company for a service? why must I spend my days pointing out your mistakes and contradictions, which constantly point to your company being at fault, and not the Doctor, not I? Will you pay me for this wasted time? or should I sue for damages? without prejudice or judicial consequences<br /> </p> <p> </p> <p><br /> </p> <p>AND FIX MY FREAKING ADDRESS TO 35 HILLS ROAD, SELECTION PARK, SPRINGS, 1559 ON MY TAX CERTIFICATE AND RE-SEND IT TO ME! </p> <p>I HAVE TOLD YOUR COMPANY THIS ABOUT THIS ADDRESS ISSUE 3/4 TIMES NOW!!!</p> <p> </p> <p>ACT LIKE ****** PROFESSIONALS AND STOP MAKING CLIENTS WHO PAY YOU UNHAPPY, AND UPSET EVERY TIME THEY GET ILL, WHEN THEY TRY GET BETTER, AND UTTERLY ENRAGED WHEN WE SEE THE NAME "BONITAS" ON AN E-MAIL OR THE FALSE ADVERTISING ON T.V. </p> <p>without prejudice or judicial consqeunces</p> <p><br /> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>VERY ANGRY!!!Constant uphill battle for payments and refunds!</p> <p>Thats contrary to everything your company has said for the last 2months!!!! You are so full *******!!!! I am printing all of this and prosecuting and reporting this bull****!!! How can you suddenly find a new bull**** excuse after months! Over R800 odd! This is a new low for you guys,!</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p> </p> <p><br />Dear Miss Taryn Mariana Drazek, </p> <p>Member Number : ********** 3366 <br />Query Number : 070717QD5S7Y <br />Query Type : PROCESSED CLAIMS-LIMITS REACHED </p> <p>We acknowledge receipt of your email dated 07th of July 2017.</p> <p>Please note that the risk gynaecologist consultation visit is allowed for pregnancy related once year, your consultation was not maternity related and it has been processed from your day to day benefit limit, however the benefit were used up. </p> <p>Should you require any further information, please contact customer services on ***or email<br />us ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com </p> <p>"Did you know? </p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website. </p> <p>Register at www.bonitas.co.zatoday, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week." </p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas. </p> <p>Best Wishes,</p> <p>Raymond Mbonyana </p> <p> </p> <p> </p> <p><br />Dear Miss Drazek,</p> <p>Thank you for notifying us of your complaint.</p> <p>We have been trying to contact you after 15:00 pm on several occasions to discuss your query in detail, however we could not reach you.</p> <p>As previously communicated, the claim for Dr Mjoli was submitted first time on the 21/02/2017, due to the system glitch the claim was rejected for a specialist referral number.</p> <p>The claim was reprocessed on the 09/06/2017 without a specialist referral authorisaion as female member gets one gynaecologist visit a year without referral. The specialist consultations are paid from the day-to-day benefits. The claim has been zero paid as your day to day benefit limit has been used up.</p> <p>Please note that your day to day benefit has been used to fund all your claims that are subject to this benefit prior to the reprocessing of the claim in question. Therefore the claim has been correctly processed.</p> <p>We apologise for any inconvenience caused to you.</p> <p>Best wishes,</p> <p>Lammetjie Mthetwa</p> <p> </p> <p> </p> <p>It is your glitch and your issues. Therefore, pay her! There is no way around this. Your company *****ed up. Not me. Nor the doctor. Find the money and pay her.</p> <p>I work 2 jobs and have clients after hours, and have learnt that via writing I can build up my evidence in black and white.</p> <p>Kindly note that all of this gets forwarded to Dr Mjoli and this will be referred to higher authorities. I think I should also consider laying charges with the S.A.P.S. as your company messed up and is trying to make me pay for something, when both the doctor and I did more than our part.</p> <p>I know my rights and I am a persistent little pitbull when such blatant injustices are being done, and you are all acting like I'm to blame. Your glitch, your consultants messing up with processing incorrectly on various dates. Not my problem,nor the Doctor's. Pay her.</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p> </p> <p> </p> <p> </p> <p>Jeez!!</p> <p>Are you ****ing kidding me?! If they ****ing processed processed it on 21/02/17 when I had not used up my funds and your rules state I'm allowed one ****** damn visit to the gynaecologist per year, then ****ing pay the doctor!!!! Every day you guys try use the same excuse!!!! My niceness and patience has run out!</p> <p>Mark my words, if she's not paod by Tuesday the latest, I will lay charges of ***** with the S.A.P.S. and cause a huge media debacle. This is ridiculous!</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p>IMG_ ********** 0_161722.png</p> <p>IMG_ ********** 4_194909.png</p> <p> </p> <p>Final warning. Pay Dr. Mjoli. The last I heard last week this matter was being investigated by superiors. I will lay charges at tge S.A.P.S.</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p>IMG_ ********** 0_161722.png</p> <p>IMG_ ********** 4_194909.png</p> <p> </p> <p>On the date that the Dr rooms submitted the claim, there was still funds available in the day to day benefits. In my previous emails I illustrated this even underlining in colour. And I'm allowed one visit per year to the gynaecologist. Investigate this before regurgitating previously used excuses and bull****. I will take this to court if you want and lay charges against your company and I will sue your company for my lost time and stress of this ****!!sort this out before I make this very ugly for you all and prove your false advertising! Use my previous communication with the useless people handling this matter to investigate my claims, for Goodness sake! I cant pay you, do your jobs for you and still have to pay for a ****ing pap smear while you all run circles around bull**** excuses which are contradictory.</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p> </p> <p> </p> <p> </p> <p><br />Dear Taryn Drazek,</p> <p>Thank you for your email dated 21/06/2017.</p> <p>With reference to the query number 210617QBF9TM.</p> <p>Kindly be advised that as per our records claim for Dr Mjoli for the service dated 13/02/2017 for Taryn Mariana, with an amount of R883.80 was submitted first time on the 21/02/2017 and it was rejected as specialist referral number is required.</p> <p>Claim was reprocessed on the 09/06/2017 and it was rejected as benefit limits have been used up. Specialist consultations are paid from available day-to-day benefits.</p> <p>As at this date of this email your available day to day benefits is R0.00.</p> <p>Claims are paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Should you require any further information, please contact customer services on ********** 108 or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link:http://www.hellopeter.com.</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Kind regards,</p> <p>Dorah Maboe</p> <p> </p> <p><br />Dear Taryn Drazek,</p> <p>Thank you for your email dated 21/06/2017.</p> <p>With reference to the query number 210617QBF9TM.</p> <p>Kindly be advised that as per our records claim for Dr Mjoli for the service dated 13/02/2017 for Taryn Mariana, with an amount of R883.80 was submitted first time on the 21/02/2017 and it was rejected as specialist referral number is required.</p> <p>Claim was reprocessed on the 09/06/2017 and it was rejected as benefit limits have been used up. Specialist consultations are paid from available day-to-day benefits.</p> <p>As at this date of this email your available day to day benefits is R0.00.</p> <p>Claims are paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Should you require any further information, please contact customer services on ********** 108 or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link:http://www.hellopeter.com.</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Kind regards,</p> <p>Dorah Maboe</p> <p> </p> <p><br />Dear Taryn Drazek,</p> <p>Thank you for your email dated 21/06/2017.</p> <p>With reference to the query number 210617QBF9TM.</p> <p>Kindly be advised that as per our records claim for Dr Mjoli for the service dated 13/02/2017 for Taryn Mariana, with an amount of R883.80 was submitted first time on the 21/02/2017 and it was rejected as specialist referral number is required.</p> <p>Claim was reprocessed on the 09/06/2017 and it was rejected as benefit limits have been used up. Specialist consultations are paid from available day-to-day benefits.</p> <p>As at this date of this email your available day to day benefits is R0.00.</p> <p>Claims are paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Should you require any further information, please contact customer services on ********** 108 or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link:http://www.hellopeter.com.</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Kind regards,</p> <p>Dorah Maboe</p> <p> </p> <p> </p> <p> </p> <p><br /> Jul 10, 2017<br />2 days ago<br />Official business reply:<br />Hello taryndra,</p> <p>Thank you for submitting a comment to us through Hellopeter.</p> <p>Our representative could not get hold of you on several occasions to discuss your query in detail. We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.</p> <p>As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.</p> <p>We apologise for any inconvenience caused to you.</p> <p>Thanks and regards,</p> <p>Bonitas Team.</p> <p><br /> Jul 11, 2017<br />2 days ago<br />taryndra:<br />The matter has not been resolved, a representative has been trying to phone me from unidentified numbers apparently whilr I'm working 2 jobs. I will be driving through to head office on Friday with all my evidence, that I will be printing today to fight this and prove your company wrong in.black.and white. And I will be taking this much further.</p> <p><br /> Jul 13, 2017<br />10 minutes ago<br />taryndra:<br />I will be coming on Moday, with my mother who will be fighting with you about why my fathers specialist's visit (for his chronic illness) hasn't been paid... this issue of what was processed when and how is soley your company's fault. The doctor processed the claim when I still had benefits. I didn't need a specialist letter, as stated several billion times before. The "glitch" is your systems problem. SUDDENLY using a new excuse about the fact that SUDDENLY it will only be paid if it's maternity related is utter ******* and a feeble excuse. After 2/3months of this nonsense, how do you suddenly find this as an excuse? I constantly have quoted your own words and e-mails, with pictures and my own highliting to show you that your are contradicting yourselves, and at the end of the day, it all reverts back to the fact that both the doctor and I both did our part, there were funds in my day-to-day benefits at that time, and the fact that your company processed this claim and rejected it on the basis of "needing a specialist refererral" is NOT MY NOR THE DOCTORS fault. </p> <p> </p> <p>AGAIN I state, pay the doctor! Never has the excuse of "maternity related" **** been used in all these months. A gynaecological visit for a pap-smear and check up ONCE per anum is allowed. it is stated so. WITHOUT a referral letter.</p> <p> </p> <p>EVERYTHING I submit, everything that happens where I have to even go to an emergency room, is a hassle to process IF you ever even process the claims. I basically have been paying nearly everything since February! </p> <p><br /> Jul 13, 2017<br />5 minutes ago<br />taryndra:<br />My monday visit with my file of evidence, will be unfortunately your last chance to ACTUALLY resolve this issue sensibly, as your company has wasted so much of my vaulable time and energy, further worsening my stress and anxiety levels, which in turn, will inevitably prove to lead to more doctor's and psychological visits. I though you were supposed to HELP people who pay your company for a service? why must I spend my days pointing out your mistakes and contradictions, which constantly point to your company being at fault, and not the Doctor, not I? Will you pay me for this wasted time? or should I sue for damages? without prejudice or judicial consequences, Taryn Drazek</p> <p><br /> Jul 13, 2017<br />3 seconds ago<br />taryndra:<br />AND FIX MY FREAKING ADDRESS TO 35 HILLS ROAD, SELECTION PARK, SPRINGS, 1559 ON MY TAX CERTIFICATE AND RE-SEND IT TO ME! </p> <p>I HAVE TOLD YOUR COMPANY THIS ABOUT THIS ADDRESS ISSUE 3/4 TIMES NOW!!!</p> <p> </p> <p>ACT LIKE ****** PROFESSIONALS AND STOP MAKING CLIENTS WHO PAY YOU UNHAPPY, AND UPSET EVERY TIME THEY GET ILL, WHEN THEY TRY GET BETTER, AND UTTERLY ENRAGED WHEN WE SEE THE NAME "BONITAS" ON AN E-MAIL OR THE FALSE ADVERTISING ON T.V. </p> <p>without prejudice or judicial consqeunces</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Every day Constant uphill battle for payments and refunds!Part 3</p> <p>Please see what I am copying directly from your email- as it was my first time this year to see my gynaecologist. And I am female. So therefore, she needs to get paid.<br />I had a check up and pap smear.<br />I will also highlight the quote from your email for others easy identification and will copy/paste the quotation right here.</p> <p>"...age 2). Female members may visit the gynaecologist once a year without referral..."</p> <p>Kindly pay Dr. Mjoli, as this could land up being a big media exposure and scandal, as this has been a massive burden and stress every month and day for every single claim I ever do!</p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p><br />From: ********** />Sent: Wednesday, 14 June, 14:25<br />Subject: 080617Q9X940 - Urgent: Re: SPECIALIST REFERRAL [MI ********** 77] - ********** 3366 [MI ********** 97]<br />To: **********</p> <p><br />Dear Taryn Drazek,</p> <p>Thank you for your e-mail dated 08/06/2017.</p> <p>With reference to query 080617Q9X940.</p> <p>We apologize for the inconvenience caused in the delay of responding to your query.</p> <p>As per Scheme rules and from 01/01/2017 you must get a GP referral for specialist consultations (excluding consultations with oncologists and ophthalmologists; maternity consultations and consultations with paediatricians for children under age 2). Female members may visit the gynaecologist once a year without referral.</p> <p>Your GP should be the first person to advise you about your healthcare needs. Not only does<br />your GP understand your illness, but he/she also knows which type of specialist is best for you to see.</p> <p>The GP will assist you in consulting with the right specialist should you need to, saving<br />you both time and money.</p> <p>A specialist referral number may be created for a maximum of 6 months.</p> <p>Please always remind your GP to call the call centre to obtain an automated specialist referral authorisation number before consulting with the specialist, via the IVR (Interactive Voice Response) system on ********** 666 or on our website.</p> <p>Kindly also note that a Specialist Referral Authorisation number is not a guarantee of payment of claims.</p> <p>Claims will be paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Should you require any further information, please contact customer services on ***or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link: http://www.hellopeter.com</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas</p> <p>Kind regards,</p> <p>Thabo Maluleka</p> <p> </p> <p> </p> <p> </p> <p><br /> Jun 15, 2017<br />3 weeks ago<br />Official business reply:<br />Hello taryndra,</p> <p>Thank you for submitting a comment to us through Hellopeter.</p> <p>Our representative could not get hold of you; we hereby confirm that a voice message has been left on your mobile phone.</p> <p>We will however call you again in order to resolve this matter.</p> <p>We apologise for any inconvenience caused to you.</p> <p>Thanks and regards,</p> <p>Bonitas Team. </p> <p> </p> <p> </p> <p><br /> Jun 20, 2017<br />3 weeks ago<br />taryndra:</p> <p>Dear Miss TM Drazek,</p> <p>Thank you for you email dated 19/06/2017.</p> <p>Kindly be advised that claim was reprocessed accordingly as per the scheme rule that states- One visit pa to a gynaecologist will be allowed without referral.</p> <p>Please be advised that the claim for Dr. Mjoli was not paid due to insufficient funds.</p> <p>Please take note that specialist consultations are subject to available day-to-day benefits and claims are processed according to the available benefits at the time of processing.</p> <p>Regards<br />Bonitas Medical Fund</p> <p> </p> <p> </p> <p><br /> Jun 20, 2017<br />3 weeks ago<br />taryndra:<br />Dear Miriam,</p> <p>As you can see the recent communication, Bonitas is trying to play the new card that your office put the claim through too late. Please can you supply me with tge processing date so that I can keep fighting.</p> <p>Many blessings to you and Doctor Mjoli always!</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> Jun 21, 2017<br />3 weeks ago<br />taryndra:</p> <p>Dear Miss Taryn Mariana Drazek,</p> <p>Member Number : ********** 3366 <br />Query Number : 200617QBBP37 <br />Query Type : PROCESSED CLAIMS-LIMITS REACHED</p> <p>With reference to your query number 200617QBBP37, claim from Doctor Mjoli dated the 13/02/2017 for the amount of R883.80 has been re processed and was rejected on the 15/06/2017 due to benefit limits and/or savings have been used up.</p> <p>The referral number was created to be used from the 01/02/2017 to 01/08/2017 for Doctor Mjoli.</p> <p>However please also note that a Specialist Referral Authorisation number is not a guarantee of payment of claims.</p> <p>Claims will be paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Kindly be advised that the day to day that was allocated for 2017 was R1900.00 as has been used up.</p> <p>The specialist consultation and treatment is covered from the available day to day funds by the time of claim processing.</p> <p>Should you require any further information, please do not hesitate to use this facility or contact customer services at ***.</p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Best Wishes,</p> <p>Patience Singo</p> <p> </p> <p><br /> Jun 21, 2017<br />3 weeks ago<br />taryndra:<br />See attached image from an email from your company that I am female, and eligible to go to a gynaecologist once a year. Also, why are you processing it now? What I've requested from the doctor's office is the date they processed the claim, because according to the attachment, and if they submitted the claim before my funds were finished, and the fact that I had the consultation within the timeframe before my funds depleted STILL means your company is liable for payment.</p> <p>Please see all my emails regarding this matter and stop passing the buck, as the services have become terrible in this country and your t.v. suggest that your company has illustrated false advertising, as noted by the entire conduct with me, even since my bruxcism and tmj issue started last year. I have spent 10's of thousands of rands and waste my precious time arguing and doing a dance of accusations and blame.</p> <p>YOUR company is liable. Regardless of any newly generated or copy/pasted excuse that Bonitas has trained you to use to refuse re-imbur*****t to clients.</p> <p>So, as what's been illustrated by the handling of this matter is either your company is ***ist and prejudiced, or contradicting and hypocritical with false advertising?</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p>Screenshot_***.png</p> <p><br /> Jun 23, 2017<br />2 weeks ago<br />taryndra:</p> <p>Dear Taryn Drazek,</p> <p>Thank you for your email dated 21/06/2017.</p> <p>With reference to the query number 210617QBF9TM.</p> <p>Kindly be advised that as per our records claim for Dr Mjoli for the service dated 13/02/2017 for Taryn Mariana, with an amount of R883.80 was submitted first time on the 21/02/2017 and it was rejected as specialist referral number is required.</p> <p>Claim was reprocessed on the 09/06/2017 and it was rejected as benefit limits have been used up. Specialist consultations are paid from available day-to-day benefits.</p> <p>As at this date of this email your available day to day benefits is R0.00.</p> <p>Claims are paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Should you require any further information, please contact customer services on ********** 108 or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link:http://www.hellopeter.com.</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Kind regards,</p> <p>Dorah Maboe</p> <p> </p> <p> </p> <p><br /> Jun 23, 2017<br />2 weeks ago<br />taryndra:<br />Jeez!!</p> <p>Are you ****ing kidding me?! If they ****ing processed processed it on 21/02/17 when I had not used up my funds and your rules state I'm allowed one ****** damn visit to the gynaecologist per year, then ****ing pay the doctor!!!! Every day you guys try use the same excuse!!!! My niceness and patience has run out!</p> <p>Mark my words, if she's not paod by Tuesday the latest, I will lay charges of ***** with the S.A.P.S. and cause a huge media debacle. This is ridiculous!</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p>IMG_ ********** 0_161722.png</p> <p>IMG_ ********** 4_194909.png</p> <p><br /> Jul 8, 2017<br />5 days ago<br />Official business reply:<br />Hello taryndra,</p> <p>Thank you for submitting a comment to us through Hellopeter.</p> <p>Our representative could not get hold of you on several occasions to discuss your query in detail. We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.</p> <p>As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.</p> <p>We apologise for any inconvenience caused to you.</p> <p>Thanks and regards,</p> <p>Bonitas Team.</p> <p> <br /> Post a Reply<br />Post a reply about this review<br /> <br />Would you like to change your star rating? <br /> <br />Post a private reply <br />Publish<br /> Public Comments<br /> <br /> <br /> <br />Popular Reviews<br />Discovery Health<br />discovery health refuses possible lifesaving medication <br />1 day ago | Published Jul 11, 2017<br />Vodacom<br />wrong contract loaded onto account - now my problem to try and sort out1 5<br />1 week ago | Published Jul 5, 2017<br />Vodacom<br />worst network is south africa <br />2 days ago | Published Jul 10, 2017<br />MiWay<br />miway does not cover you as they claim, be very carefull!!!! <br />1 week ago | Published Jul 5, 2017<br />Telkom<br />re: re: re: re: *** worst service provider [deja vu] <br />1 week ago | Published Jul 5, 2017<br />Vodacom<br />vodacom has the worst service delivery, fails to resolve query for the 4th time <br />1 week ago | Published Jul 5, 2017<br /> <br />Supercharged Reviews<br />Planet Fitness<br />problems with debit oders <br />2 hours ago | Published Jul 13, 2017<br />Discovery Health<br />discovery health refuses possible lifesaving medication <br />1 day ago | Published Jul 11, 2017<br />Loan Detector Sa<br />be aware!!! <br />2 days ago | Published Jul 11, 2017<br />Vodacom<br />worst network is south africa <br />2 days ago | Published Jul 10, 2017<br />Planet Fitness<br />planet fitness port elizabeth consultant does not disclose all information prior signing membership form <br />3 days ago | Published Jul 10, 2017<br />Vodacom<br />unable to resolve incorrect billing on my account <br />3 days ago | Published Jul 10, 2017<br /> <br /> <br />Explore Other Businesses<br />Jenus Health<br />Medical Aid<br />HPI: 2.8 / 10<br />Reviews: 34<br />Ave. Rating: 3<br />Resolution Health Medical Scheme<br />Medical Aid<br />HPI: 1.8 / 10<br />Reviews: 165<br />Ave. Rating: 2<br />Remedi Medical Scheme<br />Medical Aid<br />HPI: 0.8 / 10<br />Reviews: 17<br />Ave. Rating: 2<br />Moto Health Care<br />Medical Aid<br />HPI: 1.7 / 10<br />Reviews: 34<br />Ave. Rating: 2<br />Profmed<br />Medical Aid<br />HPI: 1.7 / 10<br />Reviews: 24<br />Ave. Rating: 2<br />Top 5 Verified Businesses<br /> <br />Jenus Health<br />Medical Aid<br /> <br />2.8<br />HPI: 2.8/10<br /> <br />Genesis Medical Scheme<br />Medical Aid<br /> <br />2.7<br />HPI: 2.7/10<br /> <br />Momentum Health<br />Medical Aid<br /> <br />2.5<br />HPI: 2.5/10<br /> <br />Fedhealth Medical Scheme<br />Medical Aid<br /> <br />2.4<br />HPI: 2.4/10<br /> <br />TopMed Medical Scheme<br />Medical Aid<br /> <br />2.2<br />HPI: 2.2/10<br />Reviews<br />Write a Review<br />Search All Reviews<br />Popular Reviews<br />Supercharged Reviews<br />Businesses<br />All Businesses<br />Latest Businesses<br />Top Businesses<br />Businesses Who Respond<br />Businesses Who Don't Respond<br />Compare Businesses<br />M<br />Constant uphill battle for payments and refunds!</p> <p>I will attach all e-mail communications below:</p> <p> </p> <p>Good day,</p> <p><br />Kindly advised as to why a normal gynacaelogical check up was not covered? My savings was not finished in this time period of the appointment/consultation. Also,kindly advise as to why I'm paying so much money every month, and state exactly where my money is going to. Why am I always having such problems with your company even when your t.v. adverts state otherwise? I changed over from Discovery health as I had great service from Bonitas when I was a dependant fora decade+ on my father's medical aid. I was also not fully refunded for my Dr.Anagnastopoulos consultation and waiting to see what drama and excuses your company will give me for Dr.Pearl's visit. The whole of last year I had hell trying to get assistance for my TMJ dysfunction with Dr Antoniades. AmI just paying your company to find loopholes and excuses to not take care of me? I even had to pay my blood tests and Dr visit when I was violently ill and rushed to the N17 hospital... false advertising comes to mind. I feel badly "done in" by a once trusted and good company.</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p>Screenshot_***.png</p> <p> </p> <p> </p> <p><br />Dear Miss Taryn Mariana Drazek,</p> <p>Member Number : ********** 3366 <br />Query Number : 250517Q974JV <br />Query Type : PROCESSED CLAIMS-CLAIM PAYMENT DISCREPANCIES</p> <p>With reference to your query number 250517Q974JV.</p> <p>Kindly supply us with the treatment date of your consultation with the gynaecologist in order for us to review the claim. The claim for Dr Anagnostopoulos was referred to our dental team as he is a Maxillo surgeon, you can contact the Dental team directly on ***or email them on ********** for assistance. Please supply us with the treatment date of the other providers in question for us to assist.</p> <p>Please bear in mind that you are on our lower option the Primary plan and the claims will be paid according to availability of funds.</p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Best Wishes,</p> <p>Olivia Plaatjies</p> <p> </p> <p>You are welcome to do your jobs and contact Dr Mjoli on 011 ********** ***. Acc. ********** 6008 to get all the info and pay the account in question.</p> <p>I will further enquire with denis and I will be posting my complaint on hellopeter.com and on your facebook.</p> <p>I work teaching 700children with camera's for the gvt. And refuse to do your jobs and pay you still.</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p> </p> <p> </p> <p> </p> <p><br /> May 29, 2017<br />1 month ago<br />Official business reply:<br />Hello taryndra,</p> <p>Thank you for submitting a comment to us through Hello Peter.</p> <p>This is to confirm that we have received your comment and that we are currently investigating this matter.</p> <p>Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.</p> <p>Kind regards,</p> <p><br /> Jun 1, 2017<br />1 month ago<br />taryndra:<br />Taryn M Drazek. Ref.nr.F003987. NO FUNDS! R 883.80 Please pay Dr Mjoli @FNB-ACC ********** 6008 Mirriam ********** 243</p> <p><br />Send me date of consultation. I was not out of funds when I saw doctor</p> <p><br />Bonita's! Sort this bull**** put now before I start reporting your company and take this. **** to the media</p> <p><br />Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> Jun 5, 2017<br />1 month ago<br />taryndra:<br />Heres the same old bull**** and then I copy paste that they must do their jobs again:</p> <p> </p> <p> </p> <p><br />Dear Miss Taryn Mariana Drazek,</p> <p>Member Number : ********** 3366 <br />Query Number : 040617Q9M9DR <br />Query Type : PROCESSED CLAIMS-CLAIM PAYMENT DISCREPANCIES</p> <p>Thank you for your e-mail dated 04/06/2017,</p> <p>Comprehensive query details have not been provided. Please resubmit your query with full details for further assistance.</p> <p>Kindly provide us with the treatment date and practice number.</p> <p>Claims will be paid as per scheme rules and based on available benefits at the time of processing. The fund will pay all claims at the Bonitas Scheme Rate. If your health care provider charges more than the Bonitas Scheme Rates, the member is liable to pay for the difference.</p> <p>Should you require any further information, please contact customer services on ***or email<br />us at ********** or should you wish to compliment on the service received, please do not<br />hesitate to use the following link: http://www.hellopeter.com</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your<br />membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information <br />24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Best Wishes,</p> <p>Ongezwa Mayekiso</p> <p> </p> <p><br /> Jun 5, 2017<br />1 month ago<br />taryndra:<br />Hence, my nasty reply once more:</p> <p> </p> <p> </p> <p>You are welcome to do your jobs and contact Dr Mjoli on 011 ********** ***. Acc. ********** 6008 to get all the info and pay the account in question.</p> <p>I will further enquire with denis and I will be posting my complaint onhellopeter.com and on your facebook.</p> <p>I work teaching 700children with camera's for the gvt. And refuse to do your jobs and pay you still.</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek</p> <p>(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> Jun 8, 2017<br />1 month ago<br />taryndra:</p> <p>Dear Miss Drazek,</p> <p>Please be advised that a referral has been requested for Taryn Mariana by your<br />General Practitioner for Gynaecologists.</p> <p>The referral number is ********** 66, and is valid from ********** 7 to ********** 7</p> <p>Should you require any further assistance please contact the Bonitas Medical Fund <br />Call Centre on ***or email **********</p> <p>Yours sincerely</p> <p> </p> <p><br /> Jun 8, 2017<br />1 month ago<br />taryndra:<br />Kindly advise as to why i need a specialist referral for a pap-smear and check up? When I was on as a beneficiary of my father on bonitas for 28+ years, and still now at 30years old,when u put me on the medical aid I was and am still a female with female parts. That must get checked up on!</p> <p>What kind of bull**** story is this now?! I cannot believe how low medical aids stoop for a buck and I pay through my ass for everything in cash?!</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)</p> <p><br /> Jun 9, 2017<br />1 month ago<br />taryndra:<br />And again I’m telling you,</p> <p>I live at 35 Hills Road Selection Park Springs 1559.</p> <p>I’m quite sure, I informed you of this when I moved back to my parents as I made a big deal of informing everyone.</p> <p>Advise me as to how much is being refunded to me re: Dr. Pearl consultation.</p> <p>Your company’s sloppy service of this year is becoming a daily burden to my life and increasing my stress drastically.</p> <p>Without prejudice or judicial consequence (or prosecution),</p> <p>Taryn Drazek<br />(unavailable telephonically daily from 07:00-15:00)<br /> Post a Reply<br />Post a reply about this review<br /> <br />Would you like to change your star rating? <br /> <br />Post a private reply <br />Publish<br /> Public Comments<br /> <br /> <br />Popular Reviews<br />Discovery Health<br />discovery health refuses possible lifesaving medication <br />1 day ago | Published Jul 11, 2017<br />Vodacom<br />wrong contract loaded onto account - now my problem to try and sort out1 5<br />1 week ago | Published Jul 5, 2017<br />Vodacom<br />worst network is south africa <br />2 days ago | Published Jul 10, 2017<br />MiWay<br />miway does not cover you as they claim, be very carefull!!!! <br />1 week ago | Published Jul 5, 2017<br />Telkom<br />re: re: re: re: *** worst service provider [deja vu] <br />1 week ago | Published Jul 5, 2017<br />Vodacom<br />vodacom has the worst service delivery, fails to resolve query for the 4th time <br />1 week ago | Published Jul 5, 2017<br /> <br />Supercharged Reviews<br />Planet Fitness<br />problems with debit oders <br />2 hours ago | Published Jul 13, 2017<br />Discovery Health<br />discovery health refuses possible lifesaving medication <br />1 day ago | Published Jul 11, 2017<br />Loan Detector Sa<br />be aware!!! <br />2 days ago | Published Jul 11, 2017<br />Vodacom<br />worst network is south africa <br />2 days ago | Published Jul 10, 2017<br />Planet Fitness<br />planet fitness port elizabeth consultant does not disclose all information prior signing membership form <br />3 days ago | Published Jul 10, 2017<br />Vodacom<br />unable to resolve incorrect billing on my account <br />3 days ago | Published Jul 10, 2017<br /> <br /> <br />Explore Other Businesses<br />Jenus Health<br />Medical Aid<br />HPI: 2.8 / 10<br />Reviews: 34<br />Ave. Rating: 3<br />Resolution Health Medical Scheme<br />Medical Aid<br />HPI: 1.8 / 10<br />Reviews: 165<br />Ave. Rating: 2<br />Remedi Medical Scheme<br />Medical Aid<br />HPI: 0.8 / 10<br />Reviews: 17<br />Ave. Rating: 2<br />Moto Health Care<br />Medical Aid<br />HPI: 1.7 / 10<br />Reviews: 34<br />Ave. Rating: 2<br />Profmed<br />Medical Aid<br />HPI: 1.7 / 10<br />Reviews: 24<br />Ave. Rating: 2<br />Top 5 Verified Businesses<br /> <br />Jenus Health<br />Medical Aid<br /> <br />2.8<br />HPI: 2.8/10<br /> <br />Genesis Medical Scheme<br />Medical Aid<br /> <br />2.7<br />HPI: 2.7/10<br /> <br />Momentum Health<br />Medical Aid<br /> <br />2.5<br />HPI: 2.5/10<br /> <br />Fedhealth Medical Scheme<br />Medical Aid<br /> <br />2.4<br />HPI: 2.4/10<br /> <br />TopMed Medical Scheme<br />Medical Aid<br /> <br />2.2<br />HPI: 2.2/10<br />Reviews<br />Write a Review<br />Search All Reviews<br />Popular Reviews<br />Supercharged Reviews<br />Businesses<br />All Businesses<br />Latest Businesses<br />Top Businesses<br />Businesses Who Respond<br />Businesses Who Don't Respond<br />Compare Businesses<br /> </p> <p> </p> <p> </p> <p>Terrible service! And I just pay pay pay!!!!</p> <p>Good morning,</p> <p> </p> <p><br />We have struggled to get hold of Bonitas over the year during all dates of treatment regarding the correct codes and procedures... Hence the reason why eventually I am angry and dissatisfied and hand to take this matter to hellopeter and on your social media to get some assistance. So, kindly assist Mrs Antoniades and I to FINALLY have the CORRECT INFORMATION to get the medical refund processed CORRECTLY for the 1st time ever. Both my medical practitioner, his wife and I have gone far beyond the call of duty per your expectations and have done our best since March/April. Can you kindly finally provide me with the "quality" service your company claims to have in all the media marketing your company pumps their clients'money into (per the Consumer Protection Act). Should This not occur, I will then I will take this matter to a higher authority and consider my legal rights for prosecution.</p> <p> </p> <p><br />Without prejudice or judicial consequences,</p> <p> </p> <p><br />Taryn Mariana Drazek</p> <p><br /> Nov 15, 2016<br />7 months ago<br />Official business reply:<br />Hello taryndra,</p> <p>Thank you for submitting a comment to us through Hello Peter.</p> <p>This is to confirm that we have received your comment and that we are currently investigating this matter.</p> <p>Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.</p> <p>Kind regards</p> <p>Bonitas Team</p> <p><br /> Nov 24, 2016<br />7 months ago<br />taryndra:<br />------ Original message------</p> <p>From: Taryn Mariana</p> <p>Date: Thu, 24 Nov 2016 10:29</p> <p>********** ********** **********Cc: **********</p> <p>Subject:RESPONSE and attachments: 161116Q0V24V - Hellopeter Complaint - taryndra - ********** 3366 [MI ********** 26]</p> <p> </p> <p>Please see corrected codes, which Mrs Antoniades had to find herself. Also take note of the treatment I HAD to have yesterday again (thanks to Bonitas' contribution to worsening my condition too). I will also be forwarding all this information to my rheumatologist who suggested this treatment option would be beneficial, so that I may finally have some relief from the terrible physical pain that affects my hearing, quality of life and work. I'm also including the referral letter from Dr. Antoniades to a maxilo-facial specialist to assist with additional preventative measures for this NOW obviously chronic and excruciating condition. I will have now paid more than R14 000 in less than one year for some kind of relief, in order to be a functioning member of society and be able to even perform at my job in special education (MMI/ LSEN) teaching, after trying to get a diagnosis for nearly 3+ years.</p> <p> </p> <p><br />Without prejudice or judicial consequences,</p> <p> </p> <p><br />Miss T. M. Drazek</p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />From: ********** ><br />Sent: 18 November 2016 06:37 PM<br />To: ********** />Cc: ********** />Subject: 161116Q0V24V - Hellopeter Complaint - taryndra - ********** 3366[MI ********** 26] <br />Dear Miss Drazek,</p> <p>Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.</p> <p>Please be advised that our representative has contacted Mrs Antoniades and requested her to provide us with detailed claims in order for us to reprocess and refund you.</p> <p>To date the amended claims with the correct chargeable codes and ICD-10 code have not been received.</p> <p>Should you require any further information, please contact customer services on ***or email us **********</p> <p>Regards,</p> <p>Lammetjie Mthetwa</p> <p> </p> <p> </p> <p> </p> <p><br /> Nov 28, 2016<br />7 months ago<br />taryndra:<br />AGAIN I ASK YOUR COMPANY FOR MONTHS!!!!!!!PROVIDE US WITH THE FLIPPING CODES OR I'M TALING THIS FURTHER! MRS ANTONIADESAND I HAVE RUN AROUND AND BEGGED AND PLEADED AND EVEN ASKED ALL OTHER MAXILO FACIAL SURGEONS FOR THE CODES!!!! We have given you what we have! CAN SOMEONE DO THEIR DAMN JOB!!! For the live of all that is holy!!! This is worsening my condition and seriously agonising my anxiety and depression!!!! What more do you want from us!!!! I'M IN TERRIBLE PAIN AND IN TEARS DAILY!!! YOU GUYS ARE MAKING LIFE MISERABLE!!!! YOUR COMPANY HAS EXCUSES FOR EVERYTHING!! EVEN MY MOTHERS CANCER!!! ITS JUST SICKENING!!! I'M A 30YR OLD TEACHER IN AWFUL PAIN FOR GOD SAKE!!! Help me get tge right codes!!!I'm suffering terribly for a year and coughing up thousands to try wake up and help the specialneeds learners be something in life! HELP ME!!!!</p> <p> </p> <p><br />Without prejudice and judicial consequences,</p> <p> </p> <p><br />Taryn Drazek</p> <p> </p> <p><br />Loyal client since my father Roman J Drazek joined 10+years ago.</p> <p> </p> <p> </p> <p><br />------ Original message------</p> <p>From: **********</p> <p>Date: Mon, 28 Nov 2016 10:35</p> <p>To: **********</p> <p>Subject:241116Q17KL7 - ********** 3366 - ********** 3366 [MI ********** 37]</p> <p> </p> <p>Dear Taryn Drazek,</p> <p>With reference to your query number 241116Q17KL7.</p> <p>The claim for Doctor Antoniades have been processed as follows;</p> <p>Dated 06/06/2016 amount of R317.90 paid into bank account on the 16/11/2016, amount of R3600.00 has</p> <p>rejected chargeable code not provided .</p> <p>Dated 21/06/2016 amount R350.00 rejected claim line submitted without ICD-code.</p> <p>Dated 17/08/2016 amount of R195.43 paid into your bank account on the 16/11/2016 amount of R154.57 short</p> <p>paid as limits exhausted, claim amount of R5400.00 short paid as chargeable code not provided.</p> <p>The claim for 23/11/2016 amount of R4190.00 has been sent for processing.</p> <p>Should you require any further information, please contact customer services on</p> <p>********** 108 or email us at ********** Or should you wish to compliment on</p> <p>the service received, please do not hesitate to use the following link:</p> <p>http://www.hellopeter.com.</p> <p>"Did you know?</p> <p>You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website.</p> <p>Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week."</p> <p>Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.</p> <p>Kind regards,</p> <p>Thandi Motha.<br />.</p> <p> </p> <p>The matter has not been resolved, a representative has been trying to phone me from unidentified numbers apparently whilr I'm working 2 jobs. I will be driving through to head office on Friday with all my evidence, that I will be printing today to fight this and prove your company wrong in.black.and white. And I will be taking this much further.</p> <p><br /> </p> <p>I will be coming on Moday, with my mother who will be fighting with you about why my fathers specialist's visit (for his chronic illness) hasn't been paid... this issue of what was processed when and how is soley your company's fault. The doctor processed the claim when I still had benefits. I didn't need a specialist letter, as stated several billion times before. The "glitch" is your systems problem. SUDDENLY using a new excuse about the fact that SUDDENLY it will only be paid if it's maternity related is utter ******* and a feeble excuse. After 2/3months of this nonsense, how do you suddenly find this as an excuse? I constantly have quoted your own words and e-mails, with pictures and my own highliting to show you that your are contradicting yourselves, and at the end of the day, it all reverts back to the fact that both the doctor and I both did our part, there were funds in my day-to-day benefits at that time, and the fact that your company processed this claim and rejected it on the basis of "needing a specialist refererral" is NOT MY NOR THE DOCTORS fault. </p> <p> </p> <p>AGAIN I state, pay the doctor! Never has the excuse of "maternity related" **** been used in all these months. A gynaecological visit for a pap-smear and check up ONCE per anum is allowed. it is stated so. WITHOUT a referral letter.</p> <p> </p> <p>EVERYTHING I submit, everything that happens where I have to even go to an emergency room, is a hassle to process IF you ever even process the claims. I basically have been paying nearly everything since February! </p> <p>My Monday visit with my file of evidence, will be unfortunately your last chance to ACTUALLY resolve this issue sensibly, as your company has wasted so much of my valuable time and energy, further worsening my stress and anxiety levels, which in turn, will inevitably prove to lead to more doctor's and psychological visits. I though you were supposed to HELP people who pay your company for a service? why must I spend my days pointing out your mistakes and contradictions, which constantly point to your company being at fault, and not the Doctor, not I? Will you pay me for this wasted time? or should I sue for damages? without prejudice or judicial consequences<br /> </p> <p> </p> <p><br /> </p> <p>AND FIX MY FREAKING ADDRESS TO 35 HILLS ROAD, SELECTION PARK, SPRINGS, 1559 ON MY TAX CERTIFICATE AND RE-SEND IT TO ME! </p> <p>I HAVE TOLD YOUR COMPANY THIS ABOUT THIS ADDRESS ISSUE 3/4 TIMES NOW!!!</p> <p> </p> <p>ACT LIKE ****** PROFESSIONALS AND STOP MAKING CLIENTS WHO PAY YOU UNHAPPY, AND UPSET EVERY TIME THEY GET ILL, WHEN THEY TRY GET BETTER, AND UTTERLY ENRAGED WHEN WE SEE THE NAME "BONITAS" ON AN E-MAIL OR THE FALSE ADVERTISING ON T.V. </p> <p>without prejudice or judicial consqeunces</p> <p><br /> </p> <p> </p> <p> </p> <p> </p> <p> </p>