contact centre agent

<p>I called the contact centre on the 25 May 2016, requesting a tax cerificate and my monthly statements and the documnts were sent to me via email.</p> <p>Upone checking the tax certificate I noticed that not every claim that was not paid by the medical aid was included so i decided to call again.</p> <p>The agent that assisted me was rude and unprofessional and when i requested to speak to the manger i was put on hold for more than 5 minutes.</p> <p>As a client i belive that i should get the best services and if someone does not know the answer to a question they should say so than for the agent to rude and unprofessional</p>