DG
Devan G
1 reviews | Active since Apr 2013
20 Jan 2025, 12:10
Consistently BAD service
After complaining about their service in December, Bonitas has now not taken out the debit order from my moms account and require that she resend you income proof. Further, her medication has not been delivered on Friday as SMSEd and will take a further 2 days to reach her. This is by far the worst medical aid I have dealt with. Stay away from them.
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Replies (2)
Bonitas Medical Fund's replyOfficial
20 Jan 2025, 12:22 Hello Devan
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 Jan 2025, 12:22
Official
Hello Devan
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DG
Devan G's updateReviewer Update
07 Feb 2025, 09:47A lady by the name of Masedibeng Morare responded to my complaint and was pleasant and extremely helpful. She listened, liaised with Pharmacy Direct and helped to resolve the issue. Sadly, she has resigned from PHA (who now administer Bonitas). Sadly the service has reverted to the poor service experienced since.
DG
Devan G's update07 Feb 2025, 09:47
Reviewer Update
A lady by the name of Masedibeng Morare responded to my complaint and was pleasant and extremely helpful. She listened, liaised with Pharmacy Direct and helped to resolve the issue. Sadly, she has resigned from PHA (who now administer Bonitas). Sadly the service has reverted to the poor service experienced since.