Confused Finance Department

I had a good relationship with BONITAS for a number of years and pleased with their service.

However, I terminated my membership for personal reasons and still happy in July 2025. I have/had a savings option that has a lot of money that needs to be paid back to me.

Since then BONITAS has shown itself as a company that is confused and a lack of communication within itself, a constant breaker of promises and a lack of professionalism.

In August 2025 documentation was requested for payout (this included proof of bank account), which was given. This was asked for again in September 2025 and given.

I was told that my money would be paid out in January 2026. The money still has not been paid to me in middle February 2026.

January 2026 I was told that the proof of bank account was outdated. I had to supply it again. Why then did they ask for it in August and September 2025?? 2026-01-27 I was told that turnaround is 14 days (presumably working days). The 14 days have come and gone. Promise broken again.

Confusion in the company: Three emails from different people in one day: • "The turnaround will 5 working days.". (Their bad language, not mine) • "The turnaround time is 7-10 working days." • "Kindly be advised that your refund query has been noted, and your refund has been prepared and sent to the Finance Department for final approval. We sincerely apologise for the delay in this regard."

Many other emails with different promises from different people and departments were sent. Not one of them in agreement, showing confusion within the company. All promises to date broken.

The finance department cannot be trusted.