DG
Devan G
1 reviews | Active since Apr 2013
04 Mar 2025, 12:10
Concistently poor service
This is the worst medical aid ever. They changed service providers. With it, they didnt debit my moms account...asked her to pay for the month and then double debited the next month. They asked for proof of payment and acknowledged receipt. Asked for a bank statement and acknowledged receipt. Asked if they should refund and this was done. Still not refunded!
On Top of this, they have not sent my moms chronic medication for 2 months. Called Marara (their Pharmacy) and they indicated that BONCAP sent them the script for someone else instead of my mom. TO date, the matter has not been resolved.
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 Mar 2025, 12:49Hello Devan
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to BonCap department for further assistance.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to BonCap department for further assistance.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Mar 2025, 12:49
Official
Hello Devan
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to BonCap department for further assistance.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to BonCap department for further assistance.
We sincerely apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
DG
Devan G's updateReviewer Update
04 Mar 2025, 14:25You will notice that this is the 3rd complaint about your service. It's pointless escalating this complaint to a team that simply does not resolve the issue. At this juncture, with no service offered by yourselves in March or February for that matter, I would rather cancel and ask for a refund for this period.
DG
Devan G's update04 Mar 2025, 14:25
Reviewer Update
You will notice that this is the 3rd complaint about your service. It's pointless escalating this complaint to a team that simply does not resolve the issue. At this juncture, with no service offered by yourselves in March or February for that matter, I would rather cancel and ask for a refund for this period.