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Ellaline N
1 reviews | Active since Jan 2015
27 Jul 2021, 16:14
Compliment
I had a account not paid from Jan 2020 and Andrè Jonkers helped me to get it paid from Boncap... He was very polite and patient with me, did his research and arranged for my account to be paid, it did take some time and I bear in mind the pandemic caused some time delays. Buy Andrè pulled through and got it done by 15 July 2021. I also didn't mind waiting because I knew it will get resolved I believe if you show respect for the person on the other side off the phone you will get results cause that person feel valued and not just another complaint he needs to handle..
Andrè you are awesome at your job hope there is more like you in this world.
Mrs M Naidoo
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Replies (1)
Bonitas Medical Fund's replyOfficial
28 Jul 2021, 08:10Hello Ellaline N
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply28 Jul 2021, 08:10
Official
Hello Ellaline N
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
Kind Regards
The Bonitas Team