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faizel O
1 reviews | Active since May 2020
02 Nov 2022, 18:47
Complaints
Won't service ever today from a gentleman by the name of sele I called to ask why is a person not removed of my medical aid I had to repeat myself 4 times to him and the amount that im being charged by my company and what he is giving me is totally wrong I asked him to call me back he hasn't
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
02 Nov 2022, 18:52Hello Faizel O Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply02 Nov 2022, 18:52
Official
Hello Faizel O Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
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faizel O's updateReviewer Update
04 Nov 2022, 06:54I'm writing another one yesterday I spoke a gentleman by the name of John he promised to call me back at 4 yesterday well I guess that did not happen pathetic service
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faizel O's update04 Nov 2022, 06:54
Reviewer Update
I'm writing another one yesterday I spoke a gentleman by the name of John he promised to call me back at 4 yesterday well I guess that did not happen pathetic service
Bonitas Medical Fund's replyOfficial
04 Nov 2022, 10:38Hello Faizel O
Thank you for notifying us of your complaint.
A service consultant will be in touch with you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint.
A service consultant will be in touch with you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Nov 2022, 10:38
Official
Hello Faizel O
Thank you for notifying us of your complaint.
A service consultant will be in touch with you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint.
A service consultant will be in touch with you.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
08 Nov 2022, 09:53Hello Faizel O Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply08 Nov 2022, 09:53
Official
Hello Faizel O Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team