EB
Edwin B
1 reviews | Active since Oct 2020
13 Oct 2020, 09:45
Complaint query: 260920Q65N9K
I'm am really disappointed in the services rendered from Bonitas Medical Fund. I have left there services last year and to date after receiving refund forms and completing numerous times. I have not received my medical aid savings refund. I have not joined any medical aid since.
Received an email from my previous employer Sanlam stating payout will be received on the 8th October 2020 as per Bonitas Medical Fund.
Still awaiting feedback no response nor call received.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
13 Oct 2020, 10:09Hello Edwin B,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply13 Oct 2020, 10:09
Official
Hello Edwin B,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
EB
Edwin B's updateReviewer Update
14 Oct 2020, 08:47Still have not received an email nor contact? regarding update on payout.
EB
Edwin B's update14 Oct 2020, 08:47
Reviewer Update
Still have not received an email nor contact? regarding update on payout.
Bonitas Medical Fund's replyOfficial
15 Oct 2020, 15:48Hello Edwin B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply15 Oct 2020, 15:48
Official
Hello Edwin B,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team