Complaint

Hi I have a problem with my bonitas medical aid my dentist referred me to an orthodontist so when I request for an authorisation they say I'm not covered for an orthodontist while I do have benefits for an orthodontist so I asked them why they said I'm not qualifying to use the benefits while I pay for the benefits on my medical aid so they say I'm over age but the problem is they never told us that I must not paying for for the benefits of the orthodontist because I do not qualify to go to the orthodontist so like I'm asking myself why do I pay for the for the funds while I cannot use them I have them but they're basically useless. the lady who was speaking to me about my funds she said I'm overage I asked her if I can use the funds then she said no you do not qualify to go to an orthodontist so I don't know they say I must pay the orthodontist cash so I'm not happy about that because I pay for the bonitas medical aid to help me with my medical problems so now they say they can't pay for my orthodontist then it becomes a problem because they say I must pay the orthodontist cash so which means I said you don't pay even for the consultation they said no. So I'm not happy about that because now they told me that I'm going to forfeit my benefits for the orthodontist so I want to know who's going to use my benefits for the orthodontist am I going to forfeit my benefits every year for the orthodontist so I'm not happy I'm not happy at all with this medical aid because now it seems as if they are *****ing from us