Complaint: Bonitas Chronic Medication Administration and Poor Customer Service

Complaint: Bonitas Chronic Medication Administration and Poor Customer Service

I am extremely disappointed with Bonitas' service.

Since Bonitas moved its administration to Momentum, my experience as a Bonitas member has deteriorated significantly.

Despite sending numerous emails, I have received little to no feedback regarding my wife's chronic medication.

I cannot view her full approved chronic medication on the member portal, and I am concerned that Pharmacy Direct is processing her medication against our Acute Benefits instead of her Chronic Medication Benefit, resulting in unnecessary costs.

I expect Bonitas to:

- Provide a full list of approved chronic medication. - Investigate the incorrect benefit allocation. - Review previous claims and correct any errors. - Ensure future claims are processed against the correct benefit. - Improve communication and take ownership of this complaint.

I should not have to repeatedly chase my medical aid provider for answers about approved medication.

I am looking for accountability, proper feedback and a permanent resolution, not another generic apology.