COMPLAINT - BONITAS

I have been with Bonitas several years now and have yet to have just ONE pleasant experience with them, just ONE claim settled without a fight, just ONE issue resolved in just one phone call!!!! It is a constant back and forth with calls and communication (at further expense to the client already paying a large monthly premium) - it is additional cellphone costs, time out of a working individual's already busy day. PLEASE SEE MY ONLINE COMMUNICATION BELOW: Please advise why this claim has not been settled in full? My son was booked into a network hospital from 30/10/2019 to 03/11/2019 - these were tests done in hospital! I have been trying tirelessly to have this bill resolved since November 2019, I have made countless calls to Bonitas (at my expense) I have sent emails, I have submitted a complaint online and I am no further forward - I have also gone so far as to submit the Pathology Request Documentation MYSELF via email and I am no further forward and now have the service provider threatening legal action!!!!!!! - this is UNACCEPTABLE Bonitas, and it should be noted that if this query is not resolved and settled I will be taking further action against you with the ombudsman.