Complaint Against Bonitas Medcial Scheme

I was diagnosed with polycythemia and atrial fibrillation in November 2024 and had to use 3 types of medication (Verahexal for heart dysrhythmias, Bilocor for blood pressure and Ixarola 20 for blood thinning). These medications are very costly and I was advised to apply for chronic medication programme at bonitas which I did as the medication set me back about R2000 a month. I have since done a atrial fibrillation ablation procedure on 7 March 2025 and am currently in recovery. My doctors and specialists advised me to stop using verahexal and bilocor and only use Ixarola to keep my blood thin and prevent blood clots which can cause a heart attack or stroke. I have app**** for the ixarola to be chronic medication and my specialist had to send motivation for the medication to them. Till this day, I have been declined twice by bonitas resulting in me having to pay for my medication which now costs about R1000.00 a month out of my own pocket which I feel is unfair as I paying well over R4500.00 a month for my medical aid. I have tried escalating the matter but never get any response from bonitas or an alternative situation to resolve this issue. Must I first die for bonitas to take my condition seriously. The aim is for me to come off the medication completely in the next few months but I cant do that until I have had my 48 hour ecg monitoring which is scheduled for May 2025. In the meantime I must pay for the medication which is very costly and very unfair. The lack of empathy and engagement from Bonitas has outraged me to a point where I want to cancel my medical aid with them and cancel my business medical aid with them and take our business elsewhere. I didn’t ask to be diagnosed with this heart and blood condition. I don’t want to end up dying due to lack of empathy, engagement and alternative resolution form bonitas. Please be careful when joining bonitas, they just care about money. NOTHING ELSE!!!!!!!!!!!