PS
Puleng S
1 reviews | Active since Jun 2018
27 Jan 2026, 14:33
Complaint
I'm so disappointed with bonitas,my Dad is an Oncology patient and was supposed to have been admitted to hospital last week for treatment but we were told the medical aid was suspended due to funds not being paid,On Saturday (24.01.2026)we paid the money we were advised to pay and sent POP,nothing has been updated on the system and he was supposed to have been admitted today.I have also submitted documents in 2025 to get his information updated but nothing has been updated on thier system. Today he had to go back home again as nothing has been updated so that he can be admitted for treatment
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
27 Jan 2026, 15:29Hello Puleng S Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team
Bonitas Medical Fund's reply27 Jan 2026, 15:29
Official
Hello Puleng S Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team
Bonitas Medical Fund's replyOfficial
28 Jan 2026, 09:06Hello Puleng S
Thank you for submitting the details to us through Hello Peter.
We confirm that the suspension of your father benefits has been lifted.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We confirm that the suspension of your father benefits has been lifted.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply28 Jan 2026, 09:06
Official
Hello Puleng S
Thank you for submitting the details to us through Hello Peter.
We confirm that the suspension of your father benefits has been lifted.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We confirm that the suspension of your father benefits has been lifted.
Kind Regards
Bonitas Team
PS
Puleng S's updateReviewer Update
28 Jan 2026, 18:40Thank you so much for lifting his medical aid so that he may continue with his treatment,We highly appreciate.
PS
Puleng S's update28 Jan 2026, 18:40
Reviewer Update
Thank you so much for lifting his medical aid so that he may continue with his treatment,We highly appreciate.
Bonitas Medical Fund's replyOfficial
29 Jan 2026, 10:43Hello Puleng S Thank you for your message. At Bonitas, our goal is to consistently deliver excellent customer service, and your feedback helps us measure and improve our efforts. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team
Bonitas Medical Fund's reply29 Jan 2026, 10:43
Official
Hello Puleng S Thank you for your message. At Bonitas, our goal is to consistently deliver excellent customer service, and your feedback helps us measure and improve our efforts. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team