1 reviews | Active since Dec 2017
Complaint
I have been with bonitas for a year now,i had taken my 2 year old son to the doctor in October and i got a call two months later that my medical aid is not covering,only to find out that authorisation was needed but bonitas did not contact me in any way to inform me that this is the case, i am not happy that i must pay the doctor and still pay medical aid over 2000 a month and bonitas cannot backdate the claim which is ridiculous because my premium is always paid every month without fail ,it seems i have made a wrong choice moving to bonitas because the reason we pay medical aid is to be covered at the doctor,so its alright for us to keep paying bonitas but bonitas doesn't care for they clients ,as long as a person pays for medical aid,medical aid should always cover even if it two month later.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team