Complained and as usual still waiting

so BONITAS, last week Monday I complained, you responded saying I will be contacted to resolve the matter, shame, seems that is the only answer you know, everytime we will call you, we will email you, we will let you know, but nothing ever happens. I think you must work out a plan that when someone dies while waiting for you to call people back or while waiting for you to resolve something you will get n payout, I think you guys will make a lot of money, even more than you do now by over charging your customers. ive been with bonitas 2 years already, I hardly ever use my medical aid, paying every single month, but it OKAY for you to rather lose customers.