Complain

I'm beyond frustrated with Bonitas Medical Aid! From the moment I joined, my experience has been nothing but trouble. During my first hospital visit, I underwent a blood test and breast ultrasound without even staying overnight, but to my shock, they refused to cover the ultrasound costs. After years of faithfully paying my premiums, this feels like a betrayal. I emailed them on September 11, 2025 (Case Number: ***), and they promised to get back to me, but the hospital keeps hounding me for payment like I'm somehow at fault. It seems Bonitas excels only in deducting money from my account and sending pointless emails. Can someone please help me escalate this issue and get a resolution?