bR
boitumelo R
1 reviews | Active since Jun 2013
13 Mar 2023, 12:50
COMPLAIN
WE HAVE EMAILED THE MEDICAL AID ON THE 30/01/2023 *** AND IT WAS SENT FOR PMB REVIEW, ON THE 17/02/2023 *** WE CALLED IN AND THERE WAS STILL NO FEEDBACK, ON THE 13/03/2023 *** AND THERES STILL NO FEEDBACK WE NEED URGENT FEEDBACK ON THIS AS THIS HAS BEEN AN ON GOING THING, DR PRACTICE NO: ***, MEDICAL AID NO: ***, DOS: 1901/2023 THE PATIENT DOES NOT WANT TO TAKE ANY TREATMENT AS HE IS SCARED THAT THE MEDICAL AID WONT BE MAKING ANY PAYMENTS ON THE ACCOUNT WE DEMAND URGENT FEEDBACK ON THIS OR THE PATIENT AND US WILL BE TAKING THIS MATTER FURTHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
13 Mar 2023, 14:17Hello Boitumelo R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply13 Mar 2023, 14:17
Official
Hello Boitumelo R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
14 Mar 2023, 12:07Hello Boitumelo R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply14 Mar 2023, 12:07
Official
Hello Boitumelo R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team