Complain

My name is Patricia Chepape with I'd number *** ,I m extremely angry and disappointed ☹️ with a service I received from Bonitas really is been almost 2 weeks waiting for authorization to be send to me or to the Dr,I was supposed to Go in theater regarding the operation procedure that needs to be done to me but the hospital wasn't given the authorization even today.

I contacted Bonitas 2 Tim's today 06/03/2023 doing a follow up for hospital authorization but always the consultant put me on hold for long,1st call it was around 13:00, then gentleman said if I don't receive any communication I can call at 17:00and have been told that the matter it has been handed over to medical advisor but

I hope Bonita or hello Peter will assist me with authorization,,