DZ
Donovan Z

1 reviews | Active since Aug 2020

09 May 2022, 07:29

Compcare medical

872187 authorization no They gave this no nearly two years ago from selfmed. at the time they changed to compcare .or universal compcare . Acc was R 2800 += Never paid I paid some but have had vericredit on my back for over a year. Spoke to various people said they would look at files for selfmed Must have retired still waiting No response from them. sent dozens of emails they just ignore you Don't even respond ? why do they do this even Had increase of nearly 500 rand on new account I now pay over 5 thousand for hospital plan ? If you not booked in they don't pay Went to Karl bremer all hospitals were full because of covid Kept me there till 8 pm then sent me home in wheelchair as pains in my legs were unbearable. Sa is because of covid they had ro send me home Sent account to selfmed and explained what happened Never even got a reply ?? Hope we get some feed back Donovan

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 May 2022, 07:37
Official
Hello Donovan V 
 
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
     
 Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry. 
     
  Regards
 
  Bonitas Team   
Bonitas Medical Fund
Bonitas Medical Fund's reply17 May 2022, 11:13
Official
Hello Donovan V Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and we will await your reply with the Bonitas membership number.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team