Community of liers

What a dishonest medical aid scheme. After my mothers authorisation was declined, i was advised that the procedure is excluded in my current plan and should consider moving her to a higher plan that caters for the procedure. after numerous times of asking "WILL MY MOTHER BE ABLE TO DO THE OPPERATION AFTER CHANGING AND WE WONT HAVE TO PAY FROM OUR OWN POCKETS GIVEN THAT SHE WILL NOW BE IN A HIGHER PLAN?" answers like "YEEEEES ALL SHE HAS TO DO IS START THE AUTHORISATION PROCESS AGAIN AND SHE WILL BE ABLE" I take out medical aid for my mother in a higher more expensive plan.

Well surprise surprise.... another excuse, told she has to wait for the new year... cant wait for new lies, it being january