WS
Wendy S
1 reviews | Active since Feb 2019
20 Oct 2021, 14:27
Communication with Bonitas
For months I've been trying to get hold of Bonitas Medical Scheme, they only sent no-reply automated emails and you wait forever on the app to chat. I need to know if I need authorisation to see a physio and which Physio can I use in my area. I also need to know about chronic medications approval and payment. I am shocked at the bad service.
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Bonitas Medical Fund's replyOfficial
20 Oct 2021, 14:37Hello Wendy S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply20 Oct 2021, 14:37
Official
Hello Wendy S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team