Communication and Investigation Incompetence and ********** Behavior

Bonitas owes me a sum and now it is going into 3rd months which after numerous calls and emails I was told the refund will be processed within a week, but to date nothing has been done and escalations (if they did?) they did never help.

Pending my refund now, they are claiming that owe them for a service rendered and I am not even aware of? They couldn't even specify on what the payment was for and hence couldn't bother notifying when claim was received.

I have cancelled my medical fund with them as result of poor communication on how they handled my claims and now it has been 2 months including the notice, they even failed to provide feedback treatment on treatment that required their authorisation even after making conclusion.

During that period they received a sum from my previous