C
CECILIA
1 reviews | Active since Oct 2021
22 Feb 2023, 09:42
Communication and customer service poor
Worst communication I have been logging queries with no response all i get is a run around or no response at all I have been with Bonitas for nine years but I have never seen such an embarrassment in communication or customer service like this No care or sense if urgency whatever
I have been sending emails without actioning from Bonitas side
Helpful (0)
Replies (1)0
Replies (1)
Bonitas Medical Fund's replyOfficial
22 Feb 2023, 09:53Hello CECILIA
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply22 Feb 2023, 09:53
Official
Hello CECILIA
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas