JH
Jillian H
1 reviews | Active since May 2016
01 Nov 2019, 13:02
Communication
I called the helpline the first week of October to check if I am still able to make payment on my membership. The consultant was very helpful and even emailed the form to complete for my banking details. A week or so ago I receive a sms that my membership has been cancelled in September already? How was I not informed earlier. THIS IS NOT ACCEPTABLE.
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Replies (2)
Bonitas Medical Fund's replyOfficial
01 Nov 2019, 16:02Hello Jillian Harris,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,Bonitas Team
Bonitas Medical Fund's reply01 Nov 2019, 16:02
Official
Hello Jillian Harris,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,Bonitas Team
Bonitas Medical Fund's replyOfficial
21 Nov 2019, 10:18Hello Jillian Harris, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply21 Nov 2019, 10:18
Official
Hello Jillian Harris, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team