Collects Premiums on time but FAILS TO DELIVER, You seem to have more complaints day by day. Somethings got to give!!

It pains me having to constantly complain.

I finally got an appointment with a Paediatrician. When I was asked what medical aid do you have and when I said Bonitas, jot to my surprise the receptionist was very skeptical and requested that I enquire if there will be cover because things has changed.

I phone Bonitas and guess what, systems are down, I am told to call back and I lost it.

Is it not enough that we pay every month without fail and the least you could do is train your staff properly, just service your clients.

We all have these challenges, what your staff should have done was take down the client's details and call back once the system was back up, no tell clients , there's nothing we can do, call back later.

Way forward seeing that we now have to think for you as well.

My appointment is at 10:00 on the 01.02.2023, you are to advise if I need authorization or a referral and arrange it please, below is the doctor's details. The Practice Number for Dr Snyders C R is: ***.

Awaiting your urgent response.