Cochlear Implants

I have been waiting for feedback from Bonitas since last year august, this is an on going case regarding an upgrade for my daughters choclear implants. I must say that this is really no joke when my child is being deprive of hearing. i have been a member of bonitas for almost 12 years and yet i get no joy. called not too long ago and was told about a declined status and was told to hol while being transfered to authorisation for a reason and ref number provided BON***2 and then call just disconnects. Bonitas kindly please do right by your loyal customers.