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Debbie K

1 reviews | Active since Jul 2014

04 Nov 2020, 11:08

Client service is not this Bonitas's focus

Having called yesterday to get a list of preferred doctors and find out why my option is incorrectly reflected, I was advised that there was a high call volume and that I would be contacted within 3 hours. 24 hours later, no-one has contacted me. The chat on their website is not responded to. Maybe a change of medical aid would be my best option for 2021!

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Nov 2020, 14:29
Official
Hello Debbie,
 
 Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
 Kindly provide your membership number privately (to protect you your personal information  not to be visible on this public forum) in order to investigate your enquiry. 
 
 Regards,
 
 Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply05 Nov 2020, 08:49
Official
Hello Debbie,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.  We appreciate your patience while we are resolving this query for you. Regards,
 
Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Nov 2020, 16:23
Official
Hello Debbie,

Thank you for submitting a comment to us through Hellopeter.According to the email communication, we hereby confirm that your concern has been addressed and final feedback will be provided accordingly.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team