Client dissatisfaction

I have been a loyal Bonitas member for many years, along with my dependant. Over the past few months, I have repeatedly requested assistance in exploring more affordable plan options due to the recent premium increase, which has become financially unsustainable. My aim was to avoid missing a payment or having to move to a different medical aid altogether.

Despite receiving several email confirmations acknowledging my requests, there has been no meaningful follow-up or support. Unfortunately, I’ve had no choice but to seek quotes from other service providers who are willing to assist.

It’s disheartening to feel that while Bonitas is quick to collect premiums, little effort is made to ensure long-term affordability for members. I now regret referring family members to Bonitas and moving from Discovery, especially after being assured by a consultant that I would receive better service. At least with Discovery, I was contacted and offered alternative options when I raised concerns about affordability.