JJ
Jan J
1 reviews | Active since Dec 2019
01 Jul 2024, 13:00
Client complaint Bonitas Medical Aid
Really dissapointed in their query resolution. I have queried them via e- mail as well as telephonic and still after a month not had a resolution to my query. I am just being sent between Bonitas and DENIS, who handles their dental quotes. Still not had the courtesy of a call to resolve
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
01 Jul 2024, 13:04Hello Jan J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply01 Jul 2024, 13:04
Official
Hello Jan J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
JJ
Jan J's updateReviewer Update
03 Jul 2024, 12:02Needless to say, that apart from your response that you will investigate, it is now two days later and I have not heard from anyone about resolving my query. Is this treating vustomers fairly?
Is there an ombudsman for medical aid matters?
Is there an ombudsman for medical aid matters?
JJ
Jan J's update03 Jul 2024, 12:02
Reviewer Update
Needless to say, that apart from your response that you will investigate, it is now two days later and I have not heard from anyone about resolving my query. Is this treating vustomers fairly?
Is there an ombudsman for medical aid matters?
Is there an ombudsman for medical aid matters?
Bonitas Medical Fund's replyOfficial
03 Jul 2024, 14:24 Hello Jan J
Thank you for taking my call.
Benefit Booster guide has been emailed to you for convenience.
We sincerely apologise for any inconvenience this may have caused you.
We sincerely apologise for any inconvenience this may have caused you.
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply03 Jul 2024, 14:24
Official
Hello Jan J
Thank you for taking my call.
Benefit Booster guide has been emailed to you for convenience.
We sincerely apologise for any inconvenience this may have caused you.
We sincerely apologise for any inconvenience this may have caused you.
Kind Regards
Bonitas Team
Bonitas Team