Claims team are ***********/inefficient!!!

<p>I am very angry as I am writing this. I have done numerous follow ups and still this account has never been paid in full and my son was discharged from hospital more than 3 months. The pathologists submitted the same code 22 times for an allergy test that was done while my son was in hospital. Each code indicates what was tested and it was for 22 different matter that was tested for. Bonitas asked to get a letter from the Dr treating my son to justify/motivate the need for these tests. They got the letter and still they have not settled this account in full. The letter clearly states that my son had previous episodes of analaphylatic shock (PMB) hence these tests were necessary! What I cannot understand is that Bonitas should be well aware of my son's medical condition when he was first admitted in 2013 at Melomed. My son had a serious bacterial lymph nodes infection and because of his serious allergies he had to be tested in hospital again because we cannot risk infection again. I have co-operated in giving you all supporting docs with no feedback whatsover. I paid the account now an amount of R2771.20 which has crippled me financially all because you failed me as a medical aid provider!!! Now I want to know that my son's entire hospital account was paid for by all Dr's that treated him in hospital because his condition could have been life threatening! If contacting me during office hours then use my email address. Otherwise you can call me on my cell after 5pm</p>