SP
Susanna P

1 reviews | Active since Nov 2015

05 Nov 2015, 10:44

CLAIMS STILL NOT BEEN PAID 3 MONTHS AFTER SURGERY

On 27 July I went for an operation.<br> From a R13178.45 account they only paid the DR R3777.51<br> When I queried this they told me they made a mistake.<br> They paid the DR from my \day to day"instead of my \""in hospital\"" The consultant then said he is sending a request for them to pay it from my \""in hospital\"" instead of my \""day to day\"" since it was done in hospital.<br> Since then I have phoned Bonitas at least once a week to find out what is taking so long.<br> <br> 2 Weeks ago the consultant told me the system shows the outstanding amount of just over R9000.00 to the DR is \""in process\"" and that I would only have to pay in the outstanding amount of about R300.<br> 2 Weeks later"

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Nov 2015, 12:00
Official
Hello SINDIPIET,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Bonitas team