Claims processing poorest service ever received

So despite having written a complaint here about Bonitas, still no word from them regarding progress of my claim instead they (Shavonne Sasman) rep**** here to tell me my query will be handled then sent ke a mail wifh basically the same response. More of a tick box exercise in my view becuase ahe never even bothered to help with the real query here I'm not surprised though as I've struggled with this issue since the 8th of April until now. At this point Im willing to explore all avenues to expose this lack of willingness to process a simple claim. I have more than enough savings available but they are slacking in processing my claim. What is so difficult in doing your job, pay my claims the same way I pay your premiums. I'm definitely moving from this sceme, can't wait for end of the year.