Claims process - no feedback 1 and a Half months later still waiting

I have been to the a Gynecologist on the 12 October 2017 my membership number is ********** 7116 I had to pay an amount of R1450.00 cash and than claim it back from Bonitas, I sent the receipt on the 13 October the first time, and did not receive feedback the following week i called back and they told me that i need to submit the codes displayed on the doctors statement which i did. Since than i had been calling weekly with the same feedback that the claim is still being processed, 1. no concise feedback as to what is going on before a call /query is closed 2. have to call back and explain the same thing to different consultants 3, Consultant place me on hold for more than 20 minutes still only to tell me that he is sending it to the claims department which is what i initially though i had done and just needed to follow up Query number- 141117QGWY16 4. i had a live chat with one of the consultants who said they will give me feedback and till now have not heard anything- 211117QH808X 5. I have sent a complaint to ********** - 271117QHJJ28and and no luck