Claims not processed despite mails stating so

i am sick of Bonitas. Every time I have had to personally claim it is an utter waste of time. They manage to pay hospitals & drs in record time yet client clients are left to suffer endlessly.<br> <br> I submitted a claim to Bonitas & received confirmation on 10/04/2015 that it had been received and would be processed. It is now a month later and when I call I am told dental claims must be sent to another department and my claim was rejected by Bonitas. When I question why no one could tell me that it was rejected and why I received an email stating in clear plain English that the claim was received and was being processed, when it was in fact not being processed. I was then told that the email was sent in error!!<br> <br> So for the amount I pay you I had expected service a bit better than *******. I expected to be assisted, guided if you will. But no, nothing, just errors and incompetence.<br> <br> So sort this out. I want my money and I want it now. Not on the 26th when you do pay runs. I want it now as it was supposed to have been paid last month, which was my expectation, created by your 'errors'.<br> <br> So yes sort this out or I will put a stop order on my account and you can forget prompt payments.