Claims not paid for 12 November 2024

Today is 4th of February and my claim of 12 November 2024 has not been paid. I'm told I need to wait yet I've been paying Bonitas every single month for a service I'm not receiving.

I've emailed Jabulile Tlhapane as well as Masedibeng Morare who assumed me the claim is paid yet they are not able to provide an updated remittance statement proving payment was done.

Bonitas has once again failed a client for something as simple as a claim they have failed. I would not recommend anyone to use Bonitas as they would be in so much distress yet they are paying their monthly contributions.

Someone needs to account why I can't get a remittance statement proving payment has been done (as you claim it has)

I'm utterly disappointed in the poor services one receives from Bonitas