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velescascheffers V
1 reviews | Active since Feb 2017
15 Nov 2021, 09:19
CLAIMS NOT PAID
I logged a query on the 8th November regarding claim number ***7. The code 0018 was not paid. I received a response on the 9th, completely ignoring my question specifically aimed at code 0018. The total claimed was for R6,750 but only R1,233.30 was paid on another code. Code 0018 was not paid at all. I would like to know as to why this code was not paid as I deserve an answer. You don't just get to choose to not pay and not provide with a reason.
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Replies (3)
Bonitas Medical Fund's replyOfficial
15 Nov 2021, 10:58Hello Velesca T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Your query is being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply15 Nov 2021, 10:58
Official
Hello Velesca T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Your query is being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
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velescascheffers V's updateReviewer Update
18 Nov 2021, 07:30Still no response, I will be submitting a formal complaint to the governing council as for far too long you have gotten away from not paying my parents claims. They have been members for decades and everytime it's an issue when you need to pay. There's always short payments without explanations and I'm the one that has to pay out of my pocket all the time. Not this time, till here and not any further. Even if I have to go the papers with this I will. All I asked for was reasons as to why this specific code was not paid, and you couldn't even do that.
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velescascheffers V's update18 Nov 2021, 07:30
Reviewer Update
Still no response, I will be submitting a formal complaint to the governing council as for far too long you have gotten away from not paying my parents claims. They have been members for decades and everytime it's an issue when you need to pay. There's always short payments without explanations and I'm the one that has to pay out of my pocket all the time. Not this time, till here and not any further. Even if I have to go the papers with this I will. All I asked for was reasons as to why this specific code was not paid, and you couldn't even do that.
Bonitas Medical Fund's replyOfficial
19 Nov 2021, 14:38Hello Velesca T
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for the delay on resolving your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply19 Nov 2021, 14:38
Official
Hello Velesca T
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for the delay on resolving your enquiry.
Regards
Bonitas Team