CLAIMS NOT PAID

Good day everybody

Once again i have to take to social media to obtain assistance to resolve treatment claims, the previous one i reported here i just received a response of it will be paid as per scheme rules and none of it was paid , i understand there are rules but if my mother is on the highest scheme and she has unlimited in hospital cover why do i still receive invoices from doctors that has not been paid ? I pay R9,933.00 per month on behalf of my mother to be at the highest scheme plan at Bonitas , in December she was admitted to hospital for emergency treatment as she was bleeding internally and loosing blood at an alarming rate, wel to date i received invoices well over R20,000.00 that was not paid to Dr Scholtz and partners , now i have to pay because Bonitas refuses to pay ? This was not a routine checkup it was procedures done while in hospital .