Claims Not Paid

I have been waiting almost two weeks for Bonitas to pay out my claims submitted everytime I called the call centre I am informed of a system problem on the standard option. As a customer I was not even informed via any platform of communication that there are system problems. I find that totally unacceptable, because I have to contact the them everytime wasting my airtime with the same system problem as feedback. I pay Bonitas on time every month without any delays why can't they do the same....Feel like moving to another service provider after being a loyal customer since 1998.<br> <br> 1st Claim: Submitted 26/08/2015 query number is : 260815QFLMFN CLAIM FOR DR POTZE LEWIS HAS BEEN PROCESSED TREATMENT DATE ***5 <br> <br> 2nd Claim: Submitted 01/09/2015 query number is : 010915QFSW64 CLAIM FOR DR ENSLIN HAS BEEN PROCESSED TREATMENT DATE ***5 <br> <br> 3rd Claim: Service Date 25-AUG-2015 <br> Patients Name: Cyrah <br> Service Provider: <br> BEZUIDENHOUT, VAN NIEKERK &amp