MS
Marvelos S

1 reviews | Active since Sept 2011

28 Oct 2016, 10:14

Claims not paid

<p>Good Day</p> <p>I delivered a baby via C-Section in 2015-03-11. to date the Gynae has not been paid. he has submitted the claim numerous times at the polokwane branch and i also did electronically but everytime i am told that they hav enever received the claim.</p> <p> </p> <p>I have proof from bothe the DR's and my submissions but i seem to be hitting a wall everytime i try. I am now left with a bill for over R9000.00 that have to settle by myself</p> <p> </p> <p>please assist</p> <p> </p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply31 Oct 2016, 08:35
Official

Hello Lelakatm

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply14 Nov 2016, 11:07
Official

Hello Lelakatm

Thank you for submitting a comment to us through Hello Peter.

As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.

Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team