SM
Sheralene M
1 reviews | Active since Apr 2011
04 May 2022, 12:29
Claims dont get paid even under PMB with Auth
Its been two weeks since my last review, I was responded to via hello peter and advised that my complaint would be attended to. two weeks later and still no contact or resolution from Bonitas on claims that I have been trying to get assistance on for well over a year. Patient was PMB with authorization. claims were subitted in time, icds tariffs all correct. yet Bonitas still find a way to reject/ delay and not pay.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
04 May 2022, 12:32Hello Sheralene M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 May 2022, 12:32
Official
Hello Sheralene M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
SM
Sheralene M's updateReviewer Update
04 May 2022, 15:06please get someone to call me and not send these genetic responses that you send to everyone! its been over a year, do you know how many phone calls, emails, going into your branches that i have done just to have my precious time wasted! get someone high up to call me and stop wasting clients time with these useless responses.
SM
Sheralene M's update04 May 2022, 15:06
Reviewer Update
please get someone to call me and not send these genetic responses that you send to everyone! its been over a year, do you know how many phone calls, emails, going into your branches that i have done just to have my precious time wasted! get someone high up to call me and stop wasting clients time with these useless responses.
Bonitas Medical Fund's replyOfficial
05 May 2022, 06:32Hello Sheralene M
Thank you for notifying us of your complaint.
Our representative will be in touch with you to discuss this matter.
We sincerely apologise for the inconvenience.
Kind regards,
Bonitas Team
Thank you for notifying us of your complaint.
Our representative will be in touch with you to discuss this matter.
We sincerely apologise for the inconvenience.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply05 May 2022, 06:32
Official
Hello Sheralene M
Thank you for notifying us of your complaint.
Our representative will be in touch with you to discuss this matter.
We sincerely apologise for the inconvenience.
Kind regards,
Bonitas Team
Thank you for notifying us of your complaint.
Our representative will be in touch with you to discuss this matter.
We sincerely apologise for the inconvenience.
Kind regards,
Bonitas Team