SD
Shirley D

1 reviews | Active since May 2021

18 Oct 2024, 07:50

Claims Dept - *********** or Illiterate

A claim was submitted with the wrong information and I have had to contact them and resubmit the information FOUR times and and they still haven't corrected it. This is pathetic and unacceptable.

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Oct 2024, 08:53
Official
Hello Shirley D 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  We will investigate this matter.   We appreciate your patience while we are resolving this query for you.  
Kind Regards 

Bonitas Team