Claims deducted from medical savings instead of Hospital Benefits whilst admitted in hospital

I'm shocked to find my medical savings depleted despite being hospitalized from February to March 14. Bonitas Medical Aid charged my savings for admission days, citing that service providers submitted claims as outpatient services. This is unfair, as the medical aid is aware of my admission dates, and other costs for those days were covered by hospital benefits.

I was advised to call service providers and ask them to rectify their submissions. I spent more than 3 hours today with them and the medical aid. The situation is further complicated by the service providers, who have no interest in resubmitting claims since they've already been paid. With 5 members on my plan, including children, it's alarming that my savings are exhausted in May.

I'm still recovering and unable to visit a doctor due to having my savings depleted. I am in debt due to outstanding co-payments of over R8,000 and short payments from the medical aid that I need to settle. I don’t even think the medical aid deserves a start I have in hospital for close to 2 months, haven’t fully recovered now I have to deal with this and this is not fair.