Claims and communication

<p>What a horrible experience since 1 January 2017!</p> <p> </p> <p>Please note this is not my first communication with you that has left me absolutely dumbfounded with the poor service I get.</p> <p> </p> <p>Firstly, your approach to queries SUCKS. You treat it as if your customer is in the wrong or don't know what they're talking about.</p> <p> </p> <p>Secondly, your communication system SUCKS AS WELL. You send one reference which you then need to physically scroll through every single claim on the website in order to find the query because the Call ID and Query ID don't refer directly to the query reference on the mail. Why do you have such an online system which is so User UNFRIENDLY???</p> <p> </p> <p>Related to that is a specific claim for Dr Kloppers, which was on 28 February already and I haven't had any communication from your side. I had to phone to find out the status which was that it was unclear. Why could you not just, on a mail or on the system, link the reference to a comment that it's unclear? For heaven's sake get a different developer for your system!!! </p> <p> </p> <p>Then lastly, just note the following with A LOT of care... I have Type 1 Diabetes Mellitus. I have Bipolar Mood Disorder II. I have Gastroparesis. Your inability to help improve my health by actually worsening it from added stress and all that's related to that, is going to cost you...</p>